Tenant Services Coord-AT532503

JOB SUMMARY:

Under the general supervision of the Program Director/designee functions as part of an interdisciplinary team assisting assigned individuals and/or families in maintaining viable living employment and social situations in the community by monitoring social financial vocational and/or other services. Attend service coordination meetings collaborate with external care coordinators assess tenant needs and discuss/advocate for needed services. Visits tenant residences and/or meets with tenants to provide counsel and/or assistance/support their capabilities and interests in maintaining the greatest degree of independent living. The duties of tenants are performed independently and tenant services coordinators provide referrals for assistance if needed.

ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.

• Resident Support & Case Management
  o Customer Service provide a highlevel of customer service to residents interdepartmental colleagues and vendors/contractors.
  o Explains the types of services available to tenants and families regarding daily living skills socialization and conflict resolution.
  o Refers consumers to community resources and other organizations.
  o Advocates on behalf of tenants with outside service providers and within ICL.
  o Assists resident/consumer in finding and getting into vocational training or other training opportunities.
• Administrative & Organizational Support
  o Housing Support the housing intake process by assisting with document collections eligibility assessments and housing application process.
  o Leasing coordinate and support timely movein/moveouts processes.
• Program Development & Implementation
  o Compliance monitor housing conditions and ensure compliance with housing program requirements.
  o Program Development organize communitybuilding activities events and resident engagement opportunities to foster a sense of belonging and support
  o Ensures that services include consideration of the consumers cultural and ethnic background customs needs beliefs and primary language.
  o Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to tenants in a manner that is clear and understandable.
• Collaboration & Partnerships
  o Partnerships Establish strong relationships with tenants to provide support on a schedule established by the tenant or social services staff.
  o Collaborate counsels tenants individually or in small groups regarding mobilizing inner capabilities and environmental resources to attain goals.
  o Assists in the orientation of new personnel when requested.
  o Attend regularly scheduled staff meetings and supervision as well as inservice training and activities.
  o Supports the tenant and/or family to maintain independence.
• Monitoring & Reporting
  o Immediately reports serious incidents serious incident allegations incidents or sensitive situations to supervisors.
  o Completes incident reports in accordance with ICL policy.
  o Recording maintains a caserecord for each resident and accurately completes required forms.
  o Document Security secures information contributing to the individuals situation. Based on this information provides support accordingly.
  o Reporting continually documents tenants or family needs to assist them in maintaining independence.
  o Monitoring reviews case record and performs followup to determine quantity and quality service provided. Accesses and records individual and community resource information manually or using a computer.
  o Compliance maintains uptodate accurate individual case records on each assigned tenant and family in accordance with regulatory guidelines.
  o Reviews the staff communications log and makes entries concerning essential elements of information designated by program management.
  o Complies with attendance and timekeeping rules. Reports reliably and regularly to work on an ongoing basis.
• Crisis Intervention & Conflict Resolution
  o Conflict Resolution respectfully assist residents with resolving conflicts in a timely manner ensuring a peaceful and cooperative living environment for all.
  o Performs crisis assessment and nonverbal and verbal crisis intervention.
  o Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure.
  o Executes emergency plans as outlined in the policy and procedure manual. Provides first aid kits to staff or consumers who are injured.
  o Complies with agency Infection Control policies.
  

ESSENTIAL KNOWLEDGE SKILLS AND ABILITIES:

• Committed to equity diversity inclusion and belonging and active promotion of the ICL values and goals.
• Ability to work with tenants families and staff in a caring and respectful manner and with due understanding of and consideration for cultural differences.
• Ability to serve as a role model to tenants.
• Ability to complete written forms and reports in an accurate and timely manner.
• Ability to communicate effectively with staff tenants families and the public.
• Ability to prepare accurate and timely documentation reports and other written material as assigned.
• Ability to secure the cooperation of and work effectively with others.
• Ability to work independently and to conform to all applicable safety and accountability measures.
• Social Perceptivenessbeing aware of others reactions and understanding why they react the way they do
  Service OrientationActively looking for ways to help people.
• SpeakingTalking to others to effectively convey information.
• Active ListeningListening to what other people are saying and asking questions as appropriate.
• Problem IdentificationIdentifying the nature of problems

QUALIFICATIONS AND EXPERIENCE:

Bachelors degree plus 2 years experience providing direct services to individuals with mental disabilities. Minimum experience requirements are waived for candidates with a bachelors degree that required a oneyear practicum working directly with individuals with mental disabilities (e.g. BSW). Current valid NYS drivers license required.