Sr IT Engineer
Sr IT Engineer
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Job Description
What were building and why were building it.
Every month millions of people use Americas Rewards App earning rewards for buying brands they love and a whole lot more. Whether shopping in the grocery aisle grabbing a bite at the drivethrough or playing a favorite mobile game Fetch empowers consumers to live rewarded throughout their day. To date weve delivered more than $1 billion in rewards and earned more than 5 million fivestar reviews from happy users.
Its not just our users who believe in Fetch: with investments from SoftBank Univision and Hamilton Lane and partnerships ranging from challenger brands to Fortune 500 companies Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do and we extend that same commitment to our employees.
Ranked as one of Americas Best Startup Employers by Forbes for two years in a row Fetch fosters a peoplefirst culture rooted in trust accountability and innovation. We encourage our employees to challenge ideas think bigger and always bring the fun to Fetch.
Fetch is an equal employment opportunity employer.
What We Do:
As a Senior member of the IT Ops team youll help us scale with the growth of Fetch. Youll use SaaS platforms large and small to enable our staff to be efficient and productive while keeping us secure. We value curiosity learning from mistakes and a cando attitude.
What Youll Do:
- Be onsite IT support at our office (at least twothree days a week)
- User Support and Troubleshooting
- Provide Level 2/3 support for identity collaboration and productivity tools
- Develop and maintain IT documentation guides and knowledge base articles
- Lead IT support efforts for incident response and root cause analysis
- System Optimization and Automation
- Identify opportunities to streamline IT processes through automation and scripting
- Assist in implementing new tools and solutions to improve IT service delivery
- Identity and Access Management (Okta)
- Manage and configure Okta SSO and MFA policies for user authentication
- Create and maintain user lifecycle workflows including onboarding and offboarding processes
- Troubleshoot identityrelated issues and maintain security compliance
- Integrate and manage thirdparty applications with Okta for SSO
- Atlassian Suite Administration (Jira Confluence Bitbucket)
- Administer Jira projects workflows permissions and automation rules.
- Maintain Confluence spaces user permissions and best practices for documentation.
- Support Bitbucket configuration repositories and user access.
- Troubleshoot user and system issues and optimize tool performance.
- Administer SaaS apps and account access for the tools our team depend on including:
- Okta
- G Suite
- Atlassian (Jira Confluence)
- Slack
- Zoom
- Apple (macOS MDM ABM VPP)
- Microsoft (Windows 10 Azure AD Office 365 Intune)
- AWS (IAM Route 53
- Be a technical resource for questions related to the above tools with the ability to produce an appropriate solution
- Applying best practice security policies and strategies
- Create and maintain quality technical documentation that describes the processes and systems you work with
- Multitask on assignments prioritize and deliver on routine tasks and assigned projects
We know were both succeeding when:
- We feel comfortable throwing miscellaneous technical tasks at you. We know you can get the job done
- Youve shown that youre interested in and capable of leading continuous improvement efforts
- Youre able to organize your workflow using task management and communicate updates effectively
- Our onboarding process is seamless and consistent
- You can handle service requests start to finish escalating when necessary
- Employees are impressed with how youve resolved their technical issues perhaps theyve learned something new!
You possess:
- Prior experience administering users in G Suite Okta and/or similar SaaS software
- Enthusiastic about helping people with a friendly and reassuring attitude
- A deep working knowledge with personal experience using both macOS and Windows
- Working knowledge of SAML concepts and SSO applications (Okta OneLogin etc)
- Familiarity with UNIX scripting automation tools webhooks and API request concepts
- You have a handle on and personal interest in staying up to date on the latest consumer tech
Bonus points for:
- B.S. Computer Science Information Systems with equivalent experience in an IT role
- 5 years in IT support or system administration with a focus on Okta Atlassian tools and Google Workspace
- Previous experience in a startup environment
- A functional understanding of networking concepts
- Excellent verbal and written communication skills
At Fetch well give you the tools to feel healthy happy and secure through:
- Equity: We offer employees equity in Fetch so that everyone can benefit from Fetchs growth.
- 401k Match: Dollarfordollar match up to 4.
- Benefits for humans and pets: We offer comprehensive medical dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employeeled groups that are centered around fostering a diverse and inclusive workplace through events dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO Fetch observes 9 paid holidays including Juneteenth and Indigenous Peoples Day as well as our yearend weeklong break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers 14 weeks for secondary caregivers and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2000 incentive to assist employees with covering the cost of childcare clothing diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison Birmingham or Chicago. Or you can work fully remotely from anywhere in the US. Well ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.
Fetch is an equal opportunity employer that embraces diversity inclusion and respect for all individuals. We do not discriminate on the basis of race color religion gender gender identity or expression sexual orientation age national origin marital status veteran status disability or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent skills and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs as required by law. If you need assistance with the application process or require an accommodation please contact us at
Learn more: Fetch Recruitment Scam Warning.
Required Experience:
Senior IC
Employment Type
Full Time
