Client Success- Remote
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Job Description
Touchpoints Client Engagement Trainer
Job Description
Are you ready to inspire excite and empower
As our Client Engagement Trainer your mission is to transform cuttingedge products and features into tools that our clients cant live without. Through webinars training seminars and oneonone coaching youll have fun driving adoption of our Touchpoint Sales & Marketing Platformthe worlds first solution designed to give small businesses the marketing edge they deserve.
Were here for our local businesses: MomandPop shops that are competing in todays fastpaced markets. We help them achieve visibility and marketing effectiveness that rivalsand often surpassesthe big guys.
Your role is to take products and features from development and gain adoption by webinars training seminars and oneonone coaching.
The role of the Client Engagement Trainer is to inspire and motivate individuals fostering enthusiasm and engagement in a professional and impactful manner. We sell the worlds first Touchpoint Sales & Marketing Platform to small local businesses. Mom & Pop shops that need to compete in todays competitive markets. We help the little guys have visibility and the marketing effectiveness of the big guys in some cases even better.
Do you see yourself as the voice of a small business
Can you see the magic in the people in the local businesses we serve
It is performing and listening to what people have to say identifying their most important goals and swiftly getting them there. Youll establish the simplest and most effective methods to put that gold into training programs for others to learn and thrive.
You will quickly learn how to operate a sophisticated sales marketing and support software platform Touchpoint Labs. You will also operate a dozen other technologies and know the situation in which each of them works best.
You will simplify complexity. You can identify a main concept and tie in just what is needed not more not less to lead a client directly to success.
You enjoy getting your mind into a problem and solving it. You appreciate piecing together parts and building systems. When you find yourself with nothing to do you selfstart. You like to develop expertise in topics and have the confidence to move things in the direction of the vision by managing the resources you have. You get on with things. You can look at a problem and work out a plan to solve it.
You have a love for building processes. You will be listening to various people over zoom in VR audio/video/written recordings to build and refine our processes for client success and client educational training.
You seek to understand the viewpoints of our clients our staff our partners and when you see whats needed you are motivated to create and deliver effective elegant solutions.
You are responsible for a section of Touchpoint Labs clients and you must help them in many ways until they see and believe their business is improving every day. Your dedication thoughtfulness and ability to synthesize feedback into actionable initiatives inspire and empower those around you to achieve success.
You can do a complex task 5 times and then create a training video that trains the next person to do it more simply than when you worked on it.
Think of yourself as a researcher creator and distributor of communications across Touchpoint Labs 5 disciplines.
Product
Marketing
Sales
Onboarding
Client Success
You excel at collaborating across disciplines seamlessly delivering educational materials and resources to support learning and development.
Because you have the knack for knowing what people need to get themselves faster to where they want to go you are making a huge difference.
You are straight with your words. If you commit to something and you find yourself unable to keep that commitment you know what to do.
Tasks include:
Educating our clients thoroughly on how to be proficient with the platform we provide emphasizing individual clients needs with different learning styles
Evaluating clients progress and assigning appropriate lessons.
Reading interpreting classifying and responding to email and other media.
Creating and refining training programs
Webinars Hosting live zoom one on ones group trainings and seminars
Operating a dozen of technologies like zoom screencastomatic Shopwindow happy scribe Spatial etc.
Simplifying for clients and non clients on how Touchpoint Labs can benefit their business
Salary: $18.00 per hour
Job Type: Parttime 20 hours per week
Please attach your resume.
Skills :
Employment Type
Remote
Company Industry
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
