Transit Chief - Rail Service Quality
Transit Chief - Rail Service Quality
Posted on :
20-04-2025
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1 Vacancy
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Job Description
Summary
Learn how Metro connectsyou with what matters
**THIS POSITION IS OPEN TO KING COUNTY EMPLOYEES ONLY**
King County Metro Transits Rail Operations Section has an exciting opportunity for a Career Service Link Light Rail Operations Service Quality (SQ) Chief (Transit Chief Rail Operations).
This leadership role requires the ability to communicate effectively with a diverse employee workgroup proactively solve problems that impact service delivery provide quality customer service and motivate employees through building respect and trust. SQ Chiefs promote teamwork and resolve conflicts that arise promoting a cooperative environment and effective communication.
SQ Chiefs are proactive in facilitating good working relationships demonstrating cooperative interactions and promoting teamwork with new members facilitating inclusion and demonstrating flexibility in accomplishing shared goals. Our SQ Chiefs demonstrate support for the goals of the organization in providing quality public service and collaboratively working with other sections and departments while recognizing the value of diversity of opinion culture and perspective.
Our most competitive candidates will demonstrate their ability to build collaborative and supportive relationships with direct reports and internal partners as well as external agencies and community stakeholders. They will be comfortable with providing guidance and decision making during times of uncertainty or emergent situations and they will have the ability to actively create and maintain a positive working environment focused on safety customer service and exemplifying King County True North values.
This recruitment will immediately fill one 1 Career Service and may create an eligibility list to fill future Career Service that may occur in the next year at the discretion of the hiring managers.
WHO MAY APPLY:
This recruitment is only open to current King County Metro employees who have successfully completed probation.
If you would like to #MakeADifference come join our team and apply today! #RailJobs #TradesJobsJob Duties
Experience Qualifications Knowledge Skills
To be considered eligible for this role applicants must possess these MINIMUM QUALIFICATIONS:
- Increasingly responsible public transitrelated experience including at least 2 years of management or supervisory experience showcasing demonstrated decisiveness good judgment integrity and a strong commitment to equity and fairness.
- Proven ability to be a productive and collaborative team member who values diversity of opinions perspectives backgrounds experiences and cultures. Must possess strong interpersonal skills to be able to foster effective working relationships built on trust and respect with an increasingly diverse team and external partners
- Demonstrated knowledge experience and/or ability to effectively manage transit operational situations and emergencies.
- A high level of attention to detail and efficiency in the completion of sensitive tasks (such as completing critical forms and investigations accurately).
- Analytical skills that indicate an ability to determine staffing levels and the effectiveness of work systems programs and strategies.
- The ability to coach and mentor Rail supervisors toward performance improvement such as poor customer service policy violation safety violation etc.
- Time management skills that demonstrate the ability to manage competing priorities multiple projects and daily responsibilities in an effective and efficient manner.
- Demonstrated ability to model customer service skills that represent Metros commitment to customer service and to create an environment that supports customer service.
- Demonstrated ability to research and utilize multiple sources of information in order to draw logical conclusions using basic data analysis methods to make defensible determinations relating to conducting investigations including customer complaints employee misconduct employee complaints as well as external regulatory agency complaints.
- Effective communication skills both written and oral that mirror Metros expectations and values.
- Basic working knowledge of programs and software that may include MS Office suite (including Outlook Word and Excel) PowerPoint)
- Relevantemergencymanagementcertificationsand/orotherrelevanttrainingand/or certification in applying emergency management principles (such as FEMA/ISO)
- Creation of curriculum design and/or experience in an adult learning environment.
- Working knowledge of basic human resources principles and practices as they relate to hiring and employee management.
- Experience working within managing or supervising a unionized workforce and the grievance process (or equivalent working knowledge).
- Knowledge of the regulatory and statutory requirements that govern Rail operations and delivery of mass transit services
- Working knowledge of King County Metro Transit Rail Operations.
- Project management training and/or experience.
- Basic working knowledge of programs and software including Power Bl HASTUS and Fatfield.
- Valid Washington State Driver License and the ability to operate a fleet motor vehicle or alternate ability to travel to locations for which public transportation is not regularly available.
- Work requires reporting for duty and directing Rail supervisors including during adverse weather events and other emergencies.
- Work requires being the oncall Operations Chief at various times throughout any calendar year.
Supplemental Information
TO APPLY:
Those interested must submit:- An online King County application updated with accurate contact information and relevant work history going back at least 10 years (or more if necessary) with all job duties dates of employment and reasons for leaving explained clearly.
- Completed supplemental questions
- A letter of interest (cover letter) thataddressesallofthefollowing:
- Why are you interested and excited for this position
- How you have demonstrated your commitment to King CountysTrue North Values
- The top skills abilities and knowledge that make you uniquely qualified for this leadership role
If you need this announcement in an alternate language or format would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
SELECTION PROCESS:
Applications will be screened to determine whether candidates meet the qualifications as well as for clarity completeness and responsiveness to the application instructions above. Highly competitive applicants may be asked to interview. Formal offers will be finalized after candidates have successfully completed any necessary preemployment processes may include reference checks driving history for last 5 years etc.
WORK LOCATIONS:
This position is based out of Link Light Rail Operations & Maintenance Facility (Central/Seattle or East/Bellevue). Expectation is to be flexible as SQ Chiefs often respond to locations anywhere Rail operations are conducted.
OMF Central:3407 Airport Way S Seattle WA 98134
OMF East:th Ave NE Bellevue WA 98005
WORK SCHEDULE:
This position is exempt from the provisions of the Fair Labor Standards Act and is not overtime eligible. Typical work hours are between 6:00 a.m. and 6:00 p.m. Monday through Friday.
Employees may be required to work extended hours weekend holidays and will be required to serve occasional 24/7 oncall in rotation with other Base and SQ Chiefs. SQ Chiefs must have the ability to report to work in the event of adverse weather or other emergent/crisis situations and remain on hand during the event unless otherwise directed or relieved. There are no flex days or remote telework options for these positions and work schedules will be determined by management.
UNION STATUS:
This position is represented by PROTEC17: Professional and Technical Employees Local 17 Transit Chiefs C3.
CLASSIFICATION/PAY GRADE:
874030 (Transit Chief Rail Operations) Grade 69
For more information regarding this recruitment please contact:
Neha Bansal Talent Adviser
Forbes recently named King County as one of Washington States best employers.
Together with leadership and our employees were changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a differenceCome join the teamdedicated to serving one of the nations best places to live work and play.
Guided by our True North we are making King County a welcoming community where every person can thrive. We value diversity inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting support and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principleswe are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply including Native American and people of color immigrants refugees women LGBTQ people living with disabilities and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.
Required Experience:
Chief
Employment Type
Full-Time
Key Skills
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