Department of Education

The Arizona Department of Education is a service organization committed to raising academic outcomes and empowering parents.

Address: Information TechnologyDivision
Phoenix AZ 85007

Salary: $77000 $82500

Grade: 24

Closing Date: 04/23/25

The Application Support Analyst (Webmaster) is responsible for reviewing and responding to reported software issues and escalations related to the Arizona Department of Education (ADE) applications including ADE Website intranet and related systems.
This role involves routine monitoring rootcause analysis remediation and communication of system errors to ensure proper operation.
Additionally the role requires the ability to understand functional requirements and contribute to change requests product testing the creation of knowledge base and user documentation for supported applications.
This role also involves the creation of website pages design layouts and graphics.
Strong interpersonal written and oral communication skills are essential for effective collaboration with both external and internal customers across all levels and divisions of the organization.
Occasional instate and rare outofstate travel is required for this position.

The Arizona Department of Education currently utilizes a hybrid work environment with up to two days of remote work (contingent upon business needs). Candidates should apply with an ability and willingness to work inoffice up to five days per week as business needs necessitate.

Support the planning and testing of new application releases versions and/or software patches in support of the agency.
Works with internal and external resources to implement and maintain functioning applications.
Timely review and respond to all help desk ticket and email requests regarding the supported ADE IT applications.
Communicate issue resolutions to customers and ensure customer is satisfied with response.
Contribute to user documentation such as user guides and training material to facilitate business operation.
Contribute to knowledge base documentation to assist the Service Desk team personnel in Tier I issue resolution.
Attend training and seminars to keep abreast of current industry trends.
Participates in the development publication and maintenance of public website and intranet elements embedded widgets design layout and graphics in support to agencys content editors following approved standards of work and procedures.
Prepares application usage reports traffic analytics and other metrics to assist with development and support implementation plans.
Monitor system performance using existing production monitoring tools.
Communicate with the respective IT teams to understand the status of system resolutions and keep customers informed about system issues and their resolutions.
Other duties as assigned related to the position.

Knowledge in:
Principles and techniques of application life cycle management
Project management life cycle and the role of the technical specialist in a project Web programming languages including Hyper Text Markup Language (HTML) and Cascading Style Sheets (CSS)
Basic programming principles such as loops conditionals sequence debugging and visual app development
Experience with Microsoft applications (SharePoint Power Platform others)
Graphic design tools such as but not limited to Adobe Creative Suite (Photoshop and Dreamweaver)
Familiarity with Content Accessibility Standards
Drupal or similar Web Content Management Systems
Experience securing websites and web applications using industry best practices
Experience in managing websites this can be a combination of a bachelors degree and/or equivalent working experience

Skills in:
Interpersonal relationships
Customer service
Time management
Speed and quality in identifying and resolving production problems
Interpreting and understanding functional requirements
Prioritizing workload
Oral and written communications (sentence structure and grammar)
Technical troubleshooting
Report preparation
Problem solving
Intermediate to advanced skills in using Microsoft SharePoint Power Platform Outlook Word and Excel

Ability to:
Operate successfully in a strong team environment
Maintain stable performance under pressure
Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; selfimposing standards of excellence rather than having standards imposed
Easily adapt to and learn new technologies
Analytical ability including the ability to absorb difficult and obscure concepts
Responds promptly to customer needs taking a customercentric approach to problem solving
Solicits customer feedback to improve service
Responds to requests for service and assistance
Meet commitments.
Deal effectively with others in antagonistic situations using appropriate interpersonal styles and methods to deescalate conflicts

Preference will be given to those applicants with two to four years of experience with Drupal or similar content management solutions.

Offers are contingent upon successful completion of all background and reference checks required documents and if applicable a postoffer medical/physical evaluation.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).

The State of Arizona provides an excellent comprehensive benefits package including:

Affordable medical dental life and shortterm disability insurance plans
Topranked retirement and longterm disability plans
Ten paid holidays per year
Vacation time accrued at 4.00 hours biweekly for the first 3 years
Sick time accrued at 3.70 hours biweekly
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program).
Deferred compensation plan
Wellness plans

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment subject to waiting period. On or shortly after your first day of employment you will be provided with enrollment instructions and effective date.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by callingor emailing Requests should be made as early as possible to allow sufficient time to arrange the accommodation.