Bilingual Service Desk Technician
Bilingual Service Desk Technician
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1 Vacancy
Job Description
Bilingual Service Desk Technician
Aversan )is a trusted multiservice engineering and electronics manufacturing company. Aversan delivers leadingedge and reliable safetycritical electronics and software systems to the aerospace defence and space industries.We are currently seeking a qualifiedBilingual Service Desk Technician. The role involves providing IT support troubleshooting hardware/software issues and maintaining enduser environments including workstations peripherals and communication tools. The candidate should be proficient in ServiceNow Windows OS and Microsoft 365 with strong bilingual communication skills in English and French.
Location:St. Laurent QC
Job Type:Onsite
Responsibilities
- Maintain responsibility for accurately managing troubleshooting and performing computer related support processes ensuring that IS/IT provided tools and systems run smoothly.
- Maintain the enduser working environments that include: Workstations (desktop & laptops) Printers Video conference equipment Cellphones VOIP desk phones and other peripherals.
- Proficiently use of a ticketing system (specifically ServiceNow) to log all calls/walkups/IMs or any other contact with end users that require their time and support.
- Taking incoming calls during standard business hours and be in rotation for the oncall afterhours.
- Document all enduser interactions in ticketing system providing detailed information and escalating when monitor queue for incoming tickets and route or escalate requests to appropriate functional teams as needed.
- Troubleshoot basic and advanced software/hardware issues with internal and external customers via phone email chat and remote control/assist software
- Contribute to maintaining the technician and end user knowledge base and participate in required training and improvement programs.
- Maintain a clean and organized IT workspace following Lean processes implemented onsite.
Basic Qualifications
- Strong Proficiency in both written and spoken English and French with fluency in professional contexts.
- Bachelors Degree in Information Technology with a minimum of 1 to 4 years of relevant experience or an equivalent combination of education and experience.
- Formal Windows classroom training and certifications in Microsoft technologies with a basic understanding of IT enterprise infrastructure such as networks systems telephony and storage and the interrelationships between the components.
- PC hardware troubleshooting and repair skills required.
- Knowledge of DNS FTP SMTP TCP/IP LDAP VPN and remote access tools.
- Proficient with Windows Win10/11 operating systems and Microsoft Office.
- A minimum of 12 years experience using ServiceNow ticketing system.
- A minimum of 12 years of service desk operation experience in Windows technologies.
- Experience working in an agile operations model.
- Experience working in a Microsoft 365 work environment (MS Teams SharePoint Exchange Online).
- One Microsoft desktop certification such as MCSE MCSA MTA highly desired.
- ITIL certificationis good to have.
Required Experience:
IC
Employment Type
Full Time
