Guest Experience Expert - Nights
Guest Experience Expert - Nights
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Job Description
POSITION SUMMARY
Explore our very big world
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself join a team where everyone has a voice. Be inspired by whats possible and discover your own future. Begin your purpose belong to a global community and become the best version of you. At you.
The impact youll make
First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest checkout experience youll make sure they leave us happy too.
What youll do
- Complete regular walkrounds to ensure the building is secure
- Run end of day reports to close the days business results
- Process guest checkins assigning rooms and activating room keys
- Answer respond to and process all guest calls messages questions or concerns
- Process checkouts and resolving any disputed charges
What were looking for
- A night owl ideally a person used to working nights
- A warm peopleoriented demeanour
- A teamfirst attitude
- Positive outlook and outgoing personality
- Flexibility problemsolving skills and multitasking ability the team is smaller on nights which results in quick thinking decision making and working together
Perks you deserve
In addition to an hourly rate of 13.71 ensuring you are paid for every hour worked. well support you in and out of the workplace by offering:
- Health & Wellbeing complimentary Leisure Club Membership & discounted Golf Rates because your wellbeing is important
- Meals Tasty and Varied Meals in our Associate Dining Facility
- Uniform & drycleaning service
- Discounts Enrolment in Perks at Work Access to unlimited deals from retailers to restaurants cinemas and more
- Travel Discounted Hotel Accommodation Worldwide for you and your Friends & Family 20 F&B Discount 30 Retail Discount & 20 Spa Discount in Marriott Hotels Worldwide
- Holidays 20 days holiday plus 8 Bank Holidays increasing with service
- Pay Annual Performance Related Pay Review
- Health Cycle to work scheme
- Pension & Life Assurance
- Flexibility do you need flexibility in your life talk to us as we know worklife balance is important
- Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
- Develop and Grow Comprehensive Training and Development programs
- Career career progression opportunities are endless as the #1 leader in hospitality worldwide
- Celebrate Awards and Recognition Celebrations
- Events Monthly Calendar of Associate Focused & Fun Events
With this role you will be working 40 hours per week over 5 days including weekends with shifts overnight from 10pm 7am do you need flexibility in your life We are happy to discuss this with you!
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability age and veteran status or any other basis covered under applicable law.
Employment Type
Full-Time
