Business AnalystServiceNow
Business AnalystServiceNow
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Job Description
Position Description:
FThe Business Systems Analyst Senior works with the business partners within multiple business units to align technology solutions with business strategies. Provides advanced technical and consultative support to other team members. Maintains indepth knowledge of applications and stays current in technical enhancements methodologies and trends related to the assigned application(s). Analyzes existing systems or procedures and identifies technical or procedural improvements that will provide operational efficiencies reduces potential risk to the bank and improves end user experiences.
Duties and Responsibilities:
Builds relationships with business partners who leverage ServiceNow with a goal to understand their needs advocate on their behalf maintain platform designed standards and governance and communicate effectively between business and technical users
Develops an indepth understanding of complex business processes and functional behaviors of assigned applications potential design and integration of technical solutions including upstream and downstream dependencies and impacts
Works with key stakeholders to capture business and user requirements as well as establish and strengthen the relationship between teams
Owns the relationship with stakeholders to identify model and document business processes and data requirements
Partners with Scrum and Production Support teams to ensure all documented requirements are understood developed tested and delivered to specification
Facilitate scope discovery and design sessions and communicates with business partners on story status and followup
Align IT resources and processes to meet the client organizations needs as well as the design of enterprise solutions
Builds roadmaps with business partners and execute stories within sprint timelines
Perform other duties as assigned
Basic Qualifications:
Bachelors Degree or equivalent experience
4 years of related experience
This is a Hybrid workplace position where colleague will need to work at the assigned work location a minimum 3 days per week
Preferred Qualifications:
ServiceNow platform knowledge and experience
Knowledge of Agile/Scrum methodologies and tools
Strong organizational written and oral communication skills
Ability to manage multiple projects in a fastpaced environment and meet deadlines
Experience in a Business Analyst role performing the listed responsibilities including experience with the following artifacts: assisting in creation of scope documents eliciting and documenting functional/nonfunctional requirements and use cases and producing process flows using Visio or equivalent tool
Experience facilitating groups sessions to gather requirements with ability to ask relevant questions to drill into the details
Experience tracking and driving deliverables to completion
Problemsolver mindset; ability to work through grey areas independently with minimal supervision
Proficiency with Microsoft (Outlook Teams Word Excel PowerPoint Visio)
Demonstrate technical skills and the ability to learn technology
Skills:
- Business Analysis
- Business Process Documentation
- ServiceNow
- ServiceNow implementation
- ServiceNow IT Service Mngt
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
IC
Employment Type
Full-Time
