Floor Lead - Trafford Centre
Floor Lead - Trafford Centre
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Salary Not Disclosed
1 Vacancy
Job Description
OVERVIEW:
At Gymshark our mission isto Unite the Conditioning Community. We do this by bringing together the Gymshark family whether it be through a love of conditioning wearing our product following our Athletes or viewing content across our various social platforms.
As a Floor Lead at Gymshark youll be an aspiring leader driving store performance and ensuring that every customer experience reflects our brands values of empowerment inclusivity and community. Youll lead by example supporting your team in delivering exceptional service product knowledge and operational excellence.
With a passion for fitness and fashion youll help coach and mentor your team ensuring they are equipped to provide a seamless shopping experience.
WHAT YOULL BE DOING:
- Representing Gymsharks culture and values acting as a passionate advocate for the brand and inspiring your team to do the same.
- Assisting with the daytoday operations of the store ensuring efficient of daily tasks and contributing to the stores strategic goals.
- Identifying growth opportunities within your team providing inthemoment coaching feedback and support to foster personal and professional development.
- Leading by example to achieve KPIs driving team performance through motivation leadership and accountability.
- Be a role model for outstanding customer service product knowledge and operational excellence ensuring every customer has an exceptional experience.
- Collaborating with store management to support execute initiatives and special projects that align with business goals and brand standards.
- Bring positivity energy and fun to the workplace helping to create a motivated and engaged team environment.
- Feedback and contribute to a culture of continuous learning both individually.
WHAT YOULL NEED:
- Customer Service Excellence Ability to engage with customers understand their needs and provide exceptional service to ensure a positive shopping experience in a fast paced retail store.
- Leadership Ability to coach and mentor a diverse team toward achieving store goals and delivering excellent customer experiences with proven experience in on the job coaching and providing valuable feedback
- Communication Skills Clear friendly and effective communication with customers and team members to build rapport and share product information.
- Sales Skills Ability to identify customer needs and upsell or crosssell products to maximise sales while maintaining a focus on customer satisfaction.
- Sales Goal Orientation Motivated to meet individual and team sales targets contributing to the overall success of the store.
- Team Collaboration Ability to work as part of a team supporting colleagues and working together to achieve store goals and deliver excellent service.
- Attention to Detail Ability to ensure the store is tidy products are wellorganised and stock is accurately managed to create a welcoming shopping environment.
- ProblemSolving Ability to handle customer inquiries complaints or issues in a calm professional manner while finding quick effective solutions.
- Multitasking Managing multiple tasks such as assisting customers restocking shelves and processing transactions while maintaining efficiency and focus.
- Adaptability Ability to adjust to changing store needs from new product arrivals to shifts in customer traffic and seasonal demands.
- Positive Attitude & Enthusiasm Bringing energy positivity and a passion for fashion to every customer interaction and team collaboration.
- Product Handling & Stock Management Assisting with inventory management restocking shelves and ensuring products are wellkept and properly displayed.
- Key holder experience.
VALUE DRIVEN BEHAVIOURS:
- BE HUMAN: Accessible inclusive & humble
- GIVE A S**T: Conscious caring & proactive
- DO THE RIGHT THING: Honest trustworthy & genuine
- FIND THE GYMSHARK WAY: Ambitious agile & disruptive
- PUT FAMILY FIRST: People focus
In order to comply with PCIDSS standards (Payment Card Industry Data Security Standards) which governs how we handle store and access payment data this position is subject to satisfactory results from necessary preemployment checks including a basic DBS check. This will be conducted at offer stage and covers unspent convictions only. In all cases well always speak to you first and no offers will be automatically withdrawn.
BELONGING AT GYMSHARK.
Our mission is to be a place where everyone belongs. Were an equal opportunities employer and for us that means we always strive to be as inclusive as possible in all aspects of employment right from your application. Were committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If youd like to request a reasonable adjustment please email .
ABOUT US.
Were here to unite the conditioning community. We believe that putting the sweat in today prepares us for tomorrow. So we give people the tools they need to reach further go faster be stronger. We celebrate those who show up for themselves to be their physical or mental best whatever that means for them. Its what we want for our community and our team. A team thats growing rapidly around the world. A collective of talented individuals working together to invent Gymsharks future. Our plans are ambitious and were looking for people who want to join us for the ride our growth will be your growth.
THE PERKS
AtGymsharkwe believe in the importance of investing in our employees through their physical mental and financial health along with being able to provide some fun and inclusive perks along the way.
33 days holidays (including Bank Holidays) your birthday off.
Employer pension contributions up to 7
Contribution to a gym membership
50 Gymshark Discount
Financial Physical and Mental Wellbeing Support
Generous Family Leave package we support you extending your family
Competitive Incentive scheme
Cashback & Discounts programme
Employment Type
Full Time
