DODO After Sales Intern
DODO After Sales Intern
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Job Description
Summary
Dodo is the beloved Italian charming jewelry brand. Its distinctive line of jewels and charms communicates the brands values builds communities and encapsulates special moments. The Milan Maisons chic readytowear jewels are designed to be layered stacked and mixedandmatched to elevate the everyday look for a modern woman. Sustainable since its inception and partnering with organizations to protect the environment Dodo is one of the rst jewelers to use 100 responsible gold in all its creations. Inclusive in its very existence DoDo encourages diversity and selfexpression believing that authenticity is the purest jewel in all of us.Job Description
Your opportunity
The After Sales Intern will be involved in postsales support with a strong focus on data analysis to improve processes resolve customer issues and optimize operations for a better customer experience. The ideal candidate has an analytical approach attention to detail and proficiency in analytical tools.
How you will contribute
PostSales Data Analysis: collect and analyze data related to postsales performance (customer feedback complaints returns) and create reports and dashboards to identify trends and areas for improvement.
After Sales Service Optimization: collaborate with the team to develop solutions for recurring issues reported by customers. Support the team in process improvements by proposing changes based on the analyzed data. Use predictive analytics techniques to anticipate potential issues and address them before they become critical.
PostSales Operations Support: Handle postsales support requests ensuring they are resolved within the set timeframes. Interact with other departments (e.g. logistics technical IT custmer services etc. to resolve more complex issues.
Reporting and Presentations: Prepare weekly and monthly reports on postsales performance. Provide indepth analysis and suggest improvements at the product or service level.
Collaboration and Development: Support the team in the continuous improvement of postsales processes. Participate in team meetings to share analysis suggest solutions and contribute to process growth.
Who you are:
Bachelors degree in Industrial Engineering Economics Statistics or related fields.
Strong analytical skills and experience with data analysis tools (proficiency in Microsoft Excel.
Excellent communication and reporting skills.
Ability to work in a team and adapt to a dynamic environment.
Strong communication skills both written and verbal and the ability to collaborate with team members and stakeholders.
Proactive attitude with the ability to work well in a teamoriented environment.
Excellent knowledge of Italian and English both written and spoken; knowledge of any other foreign language is greatly appreciated
Why work with us
This is a fantastic opportunity to become part of a dynamic team with an unconventional brand that offers possibilities to learn and grow. Talent development is a managerial principle at Dodo and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Job Type
Student (Fixed Term) (Trainee)Start Date
Schedule
Full timeOrganization
Dodo S.r.l.Required Experience:
Intern
Employment Type
Full-Time
