Internal Comms Business Partner

About this role

Capital One is on a mission to change banking for good and to achieve this were on a transformational journey with significant investment and digital development planned. To support this transformation were looking for a talented person to join our Internal Communications team. As an Internal Communications Business Partner you will help to tell the Capital One story by collaborating with senior stakeholders to develop and implement communications strategies and plans that inform and engage our associates.

What youll do

• Partner with senior stakeholders to cocreate high quality high impact communications plans which support the delivery of our strategic priorities and desired business outcomes

• Its not all big picture though youll also have the opportunity to get stuck in and develop and deliver communications assets using the most appropriate channels for the audience and message

• Act as a trusted advisor to your stakeholders providing expert advice guidance and coaching on communication and engagement best practice

• Contribute to the development and help lead the overarching Internal Communications strategy and annual plan

• Actively measure and report on the effectiveness of IC to drive a culture of continuous improvement and high quality service

• Proactively identify and share stories that drive strategic engagement and/or build our culture with a wider audience

• Be an advocate for Internal Communications across the business at all levels

What were looking for

• Someone who combines strong strategic comms thinking with a track record of successful tactical delivery

• Significant experience in developing and managing insightled communications strategies and plans

• An excellent stakeholder manager who communicates challenges and influences stakeholders at all levels

• Strong planning and project management skills across multiple projects

• Excellent writing proofreading and editing skills

• Crisis communications experience

• Strong technical knowledge of digital and social internal communications channels

We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. Wed love to hear from you if you identify with a typically underrepresented group in our industry and are particularly keen to hear from women the LGBTQ community and ethnic minority candidates.

Where and how youll work

This is a permanent position based in our Nottingham office.

We have a hybrid working model which gives you flexibility to work from our offices and from home. Were big on collaboration and connection so youll be based in our office 3 days a week on Tuesdays Wednesdays and Thursdays with the option to work from home on Mondays and Fridays.

Many of our associates have flexible working arrangements and were open to talking about an arrangement that works for you.

Whats in it for you

• Bring us all this and youll be handsomely rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme bonus generous holiday entitlement and private medical insurance with flexible benefits available including seasonticket loans cycle to work scheme and enhanced parental leave

• Openplan workspaces and accessible facilities designed to inspire and support you. Our Nottingham headoffice has a fullyserviced gym subsidised restaurant mindfulness and music rooms

What you should know about how we recruit

We pride ourselves on hiring the best people not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are whatever you look like wherever you come from. We know its about what you do not just what you say. Thats why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in to name a few:

• REACH Race Equality and Culture Heritage group focuses on representation retention and engagement for associates from minority ethnic groups and allies

• OutFront to provide LGBTQ support for all associates

• Mind Your Mind signposting support and promoting positive mental wellbeing for all

• Women in Tech promoting an inclusive environment in tech

• EmpowHER network of female associates and allies focusing on developing future leaders particularly for female talent in our industry

If you require a reasonable adjustment please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.