Regional Aftermarket Specialist Road Building and Minerals
Regional Aftermarket Specialist Road Building and Minerals
Posted on :
20-04-2025
Employer Active
1 Vacancy
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Job Description
This individual will provide support to the parts and service departments on a regional level. They will coordinate activities and cooperate with all stores within the region to best serve the needs of the customer and employees.
$65000 $90000 / year
Compensation & Benefits:
- Bonus potential
- Comprehensive benefits package
- Training and development as well as opportunities to grow within the organization
Specific Duties Include:
- Demonstrate leadership in all aspects of the parts and service departments within the region.
- Lead and monitor regional Aftermarket strategic plans for parts and service departments and monitor to ensure achievement of established goals.
- Develop and maintain effective parts and service department processes to ensure internal and external customer satisfaction.
- Assist in creating annual parts and service department benchmarks and budgets for the region in alignment with the financial and operational objectives.
- Assist Customer Service Advisors (CSA) and Product Specialists in growing and developing the Aftermarket business.
- Assist other locations with overall product knowledge and support for the product.
- Ensure excellent customer service by addressing concerns and maintaining a positive rapport with clients and manufacturing partners.
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook
- Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
- Proactively seek and participate in available companysponsored training in an effort to develop and advance knowledge base and skill set.
- Participate in all company/location driven communication efforts including open book meetings huddles department meetings and other related efforts.
- Maintain a positive and professional working relationship with peers management and support resources with a constant commitment to teamwork and exemplary customer service.
- Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
- Industry and/or aftermarket parts and service support experience
- Previous supervisory/management experience preferred
- Up to 50 travel expected
- Excellent customer service skills
- Strong oral and written communication skills
- Strong computer skills
- College degree or applicable experience preferred
- Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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