Head of LPS Services Americas

What you will accomplish together with us:

• Operational Leadership: Drive operational excellence across all aspects of regional Service Sales P&L and customer assurance ensuring efficient and effective service delivery.
• Strategic Development: Develop the regional business plan and strategy aligned with the global strategy to achieve short and longterm growth objectives.
• Comprehensive Management: Oversee the complete service business including Field Workshop Back Office Service Sales and Service processes focusing on operational efficiency.
• Process Improvement: Lead continuous improvement efforts to increase efficiency reduce costs and enhance customer satisfaction focusing first on inventory differences response times and firsttime fix rates.
• and Motivation: Implement actions necessary within the service business area to achieve targets set out in the annual budget while motivating and inspiring the team to excel.
• CrossFunctional Collaboration: Cooperate closely with all customerfacing and supportive organizations to support the companys strategies and drive service business growth.
• Service Innovation: Participate actively in developing and implementing the Service Roadmap & Portfolio ensuring alignment with customer needs and market trends.
• Customer Focus: Transfer customer needs to the service support functions (tech support spare part management service marketing) to ensure exceptional service delivery.
• Team Development: Create develop and sustain a culture of team spirit accountability motivation and result orientation recruiting talent with these behaviors.
• Account Management: Target primary and large accounts taking personal responsibility to create opportunities within those accounts to increase service business and customer satisfaction.
• Change Management: Manage change programs within the region including integrating new service businesses systems tools and processes.
• Ability to travel regionally and internationally.

What will convince us:

• Bachelors degree in Electrical/Electronic/Mechanical Engineering Business Management or relevant discipline
• 3 years of experience in a technical customerfacing role with 7 years in a senior service management role including proven technical service experience within life science pharma medical or similar industries.
• Effective executionoriented empathic leadership and organizational development skills focusing on motivating andinspiring teams.
• Strong customer focus ensuring we deliver value and innovation.
• Strategic thinker with a high level of results and delivery orientation coupled with strong operational expertise.
• Experience with Quality Management Systems specifically in the ISO GMP environment for Pharma and Lab business.
• Sustainability Openness Enjoyment.

What We Offer

As a growing global life science company with our stock listed on the German DAX and TecDAX Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring leadership programs internal seminar offerings
Worklife Balance: Paid vacation sick time corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding including a virtual online platform
Welcoming Culture: Mutual support team spirit and international collaboration; communities on numerous topics such as Coaching Agile Working and a Businesswomens Network
Health & Well Being: Wide selection of health and wellbeing support such as a variety of medical plans to choose from dental vision EAP and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA FSA (dependent care & healthcare spending) Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance AD&D EAP Family Planning & Womens Health Health Advocate
Additional/Optional: Supplemental Life Insurance (employee spouse & dependents) Legal Services LTD & STD Critical Illness Insurance Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex national origin age protected veteran status disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

EVerify Participation Info

EVerify Workers Rights

For Residents of California please review;

CA Privacy Notice for Employees

#LIremote

Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into realworld medicine faster so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by email at

Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race color religion gender sexual orientation gender identity national origin age protected veteran status or disability status.

All employment decisions are based on valid jobrelated requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1 ext 8330 or via email at

About Sartorius

Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into realworld medicine faster so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.
Experience:

Director