Senior Field Service Manager
Senior Field Service Manager
Posted on :
20-04-2025
Employer Active
1 Vacancy
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Job Description
About Quench
Quenchs purpose is to impact peoples lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a frontline role in the battle against singleuse plastic water bottles by delivering ondemand filtered water solutions to more than 120000 healthy and environmentally conscious customers across North bottlefree water coolers ice machines sparkling water dispensers and coffee brewers purify the existing water supply providing an endless supply of clean water and waterbased beverages for a fixed monthly fee typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia PA Quench has more than 1200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit .
About Culligan
Founded by Emmett Culligan in 1936 Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced stateoftheart water filtration and treatment products. These products include water softeners drinking water systems wholehouse systems and solution for businesses. Culligans network of franchise dealers is the largest in the world with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their more information visit .
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do whats right
Consistently deliver exceptional results
Location: Preferred Atlanta GA; Secondary Tampa Orlando or Miami FL
Travel Requirement: Up to 50 (primarily between Georgia and Florida)
Overview
Were looking for an experienced Senior Field Service Manager to lead and expand our field operations across the Southeast with a focus on Georgia and Florida. This highimpact role oversees a team of Field Service Managers (FSMs) champions service excellence and strengthens the operational processes that support our growth.
The ideal candidate brings deep experience in people leadership lean operations and turning around underperforming teams along with the flexibility to travel frequently across markets. This role reports directly to our VP of Field Service and offers Directorlevel growth potential for the right leader.
Key Responsibilities
Team Leadership & Performance Management
Lead and coach a team of FSMs and technicians across multiple markets.
Develop clear accountability systems performance goals and structured reviews (including underperformance management PIPs and awards).
Foster team culture grounded in excellence growth and collaboration.
Operational Excellence & Lean Management
Drive process improvement through lean methodologies and daily management systems.
Monitor SLAs KPIs and SOP compliance to ensure consistent service quality.
Lead regional service planning to match business growth and customer needs.
Customer & Stakeholder Engagement
Build strong customer relationships by ensuring hightouch reliable field service experiences.
Partner crossfunctionally with Sales Ops and Customer Care to align service strategy and resolve issues.
Strategic & Financial Oversight
Create regional plans aligned with national service goals and expansion plans (including the Carolinas and broader Southeast).
Manage field budgets identify areas for cost optimization and track variance to targets.
Data & Reporting
Analyze service data to identify trends gaps and opportunities for operational improvement.
Report out on performance customer satisfaction and team KPIs to senior leadership.
Requirements
7 years of experience leading multilocation field service or operations teams
Proven track record of rebuilding underperforming teams and driving accountability
Deep experience managing performance cycles including salary planning performance reviews and PIPs
Handson experience implementing lean principles and daily management systems
Strong background in operational process management and workforce planning
Comfortable operating in a matrixed highgrowth organization with shifting priorities
Skilled communicator who can build trust across teams customers and leadership
Proficient in Microsoft Office and familiar with field service or operations software
Bachelors degree in Business Operations Engineering or a related field (preferred)
Based in Atlanta Tampa Orlando or Miami with ability to travel up to 50
$115 $120 a year
Starting base salary: $115000 bonus. There is flexibility for the right candidate. All qualified applicants are encouraged to apply.
Must be based in Atlanta Tampa Orlando or Miami and able to travel up to 50 primarily between Georgia and Florida.
Equal Opportunity Employer:
We are committed to fostering an inclusive workplace and hiring employees without discrimination based on race color religion gender disability age or other factors prohibited by law.
Quench is an Equal Opportunity Employer.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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