UX Researcher - Digital Markets
UX Researcher - Digital Markets
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Job Description
About Gartner Digital Markets:
Gartner Digital Markets is a business unit within Gartner. Our mission is to empower organizations to accelerate growth by helping them embrace the right technology and services.
Gartner Digital Markets is the worlds largest platform for finding software and services. With more than 100 million annual visitors across four buyer destinationsCapterra GetApp Software Advice and UpCityand 70 localized sites Gartner Digital Markets helps software and service providers build their brand capture demand and understand their market. As the only destination for software and services driven by independent objective research and verified customer reviews we help connect providers with inmarket buyers to fuel growth across the full funnel.
For candidates interested in taking their next career step Gartner Digital Markets offers the best of two worldsthe stability and resources of a large established organization combined with the fast pace and excitement of working for a dynamic growth business. Our team is on the front lines of innovation in an industry that is always transforming providing an incredible opportunity for you to grow and learn throughout your career.
What we are looking for:
Gartner Digital Markets is looking for a Senior UX researcher to help guide platform and tool user experience research from early concepts to optimizing live offerings. This position will work closely with research peers and product leaders to ensure research is embedded throughout the development cycle. The ideal candidate is a problemsolver able to multitask collaborate with others and is flexible/able to shift priorities and methods as needed.
The Senior UX Researcher will employ a variety of research methods to assess Gartners customer experience.
Why youll want to come to work:
Implement unmoderated and moderated studies using platforms like UserTesting.
Work with prototypes in Figma or like tools at various phases of development (low to high fidelity).
Design and manage UX research efforts from the scoping stage to delivery of final insights/recommendations (screening recruitment guide/task development interviewing tool deployment reporting etc..
Conduct 1:1 qualitative interviews with users.
Implement various tests: A/B testing card sorts heuristic evaluation usability testing tree testing firstclick etc.
Provide guidance to product leaders throughout product UX milestones.
Deliver informative reports outlining experience friction points and recommendations.
Experience with various UX tools (UserTesting/UserZoom Dovetail Figma Miro Fullstory Google Analytics HotJar Productboard etc.
What you will bring to the team:
2 years of UX/UI experience research unmoderated and moderated testing research is a must (Usertesting/Userzoom etc.
Demonstrated ability to rapidly craft research plans deliverables and a schedule to meet stakeholder expectations.
The ability to quickly identify pain points/friction in customer experience and make recommendations on changes.
Ability to go deep into the details as warranted. Both a planner and a doer.
Experience in managing and sorting insight repositories in Dovetail.
Coordinate studies with external consultants/partners.
Check out our video to learn about who we are and what we do:
Limitless growth and learning opportunities.
A collaborative and positive culture join a diverse team of professionals that are as smart and driven as you.
A chance to make an impact your work will contribute directly to our strategy.
Frequent social activities such as movie night laser tag bowling escape room summer beach party hiking & bbq and more!
Hybrid environment with flexibility remote work Friday afternoons free and more.
New offices close to Glries and the beach in the fantastic innovation and tech 22@ district of sunny Barcelona.
Fresh fruit snacks selection of teas fair trade organic coffee and a fridge full of beer for our Beer OClock on Friday afternoons.
What youll receive:
Competitive compensation.
23 days annual holiday and additional days off for your birthday 24th & 31st of December.
Private Medical and Dental Care.
Life and Disability Insurance.
Public Transport Subsidy.
Ticket Restaurant Card.
Childcare Vouchers (Ticket Guarderia).
IncentiFit annual reimbursement for healthandwellnessrelated activities.
Pension Scheme.
Tuition Reimbursement.
Employee Stock Purchase Plan.
Employee Assistance Program.
Gartner Gives Charity Match.
Relocation Assistance a specialist to help you with all the appointments and paperwork.
What are we:
Action Oriented Deliver fast get great results. We embrace the vision roadmap to success and the action it takes to make it happen.
Intellectually Curious Seek to learn love to teach. Were humble and embrace respectful radical candor with a mindset of ongoing professional and personal development.
Collaborative One team shared mission. We welcome feedback and understand the value of working together to accomplish more than what is possible individually.
Applications must be submitted in English.
A valid EU visa/passport is required for this position.
#digitalmarkets
#LILF8
#LIHybrid
Who are we
At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their missioncritical priorities.
Since our founding in 1979 weve grown to more than 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast virtually untapped market potential ahead of us providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.
We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.
What do we offer
Gartner offers worldclass benefits highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.
Ready to grow your career with Gartner Join us.
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Employment Type
Full-Time
