Technical Support Engineer
Technical Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are seeking a full time Technical Support Engineer I who will be based out of our Rapid7 office in Tampa Florida! In this role you will be supporting customers by using your networking skills to troubleshoot complex issues via phone email and video conferencing. This is a hybrid role 3 days onsite 2 days remote.
About the Team
Our ever growing Technical Support team are seeking candidates who have a passion for providing exceptional customer experiences through solving complex technical problems.
About the Role
As a Technical Support Engineer you will provide exceptional support experiences to a wide range of technical and security focused audiences. This role offers an exciting opportunity for an individual looking to immerse themselves in a fast paced role with endless growth opportunities.
In this role you will:
Support customers successfully setting up and troubleshooting any issues within their vulnerability scanning infrastructure
Create innovative workflows to analyze large log files in order to get to the bottom of any reported issues
Using the many resources available to our Support team to learn troubleshoot and reproduce customer issues
Work closely with various teams located locally and globally including Engineering and Product to help drive a resolution to customer issues
Learn and expand your knowledge of the our Vulnerability Management Platform to become a subject matter expert
Troubleshoot investigations and identify defects or false positive alerts
The skills youll bring include:
Demonstrable command of administering multiple operating systems (Linux Windows MacOS)
Understanding of log analysis methods (using regex to debug large log files)
Demonstrable usage of packet inspection pcaps Wireshark Procmon
Troubleshooting and understanding of network architecture
Excellent problem solving and critical thinking skills
Fantastic verbal and written communication
We know that the best ideas and solutions come from multidimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact please dont be shy apply today.
About Rapid7
At Rapid7 our vision is to create a secure digital world for our customers our industry and our communities. We do this by harnessing our collective expertise and passion to challenge whats possible and drive extraordinary impact. Were building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11000 customers against bad actors and threats means were continuing to push the envelope just like weve been doing for the past 20 years. If youre ready to solve some of the toughest challenges in cybersecurity were ready to help you take command of your career. Join us.
#LIAA2
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or any other status protected by applicable national federal state or local law.
Employment Type
Full-Time
