Renewals Specialist - Temporary contract
Renewals Specialist - Temporary contract
Posted on :
20-04-2025
Employer Active
1 Vacancy
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Job Description
Why should I Apply:
At Sonar were a group of brilliant motivated and driven professionals working hard to help organizations build responsible secure highquality code quickly and systematically. We build solutions that dont just solve symptoms of problems we fix problems at the source source code to be specific.
We have a dynamic culture with employees worldwide and hub offices in the USA Switzerland the UK Singapore and Germany. We believe team members should have the opportunity to come to work every day work on a product they are proud of love what they do and feel energized by their peers. With our roots deep in the open source community were all about the mission: provide solutions that deliver Clean Code.
The impact you will have
You will play a key role in supporting customer retention and business growth. You will work in a dynamic fastpaced environment collaborating closely with the teams across the GoToMarket organisation to ensure a smooth renewal process and deliver excellent service to our valued customers.
In this role you can expect to
- Manage and oversee all lowtouch automated renewal processes ensuring timely and accurate .
- Monitor upcoming renewals and maintain an accurate renewal pipeline.
- Establish and communicate renewal quotes to customers through SFDC automation.
- Collaborate with Sales and Senior Renewal Specialists to address objections and adjust proposals when needed.
- Manage upsell and crosssell opportunities in close collaboration with Sales.
- Categorize effectively churn reasons to ensure reporting accuracy. Share customer feedback and insights.
- Handle administrative tasks related to renewals ensuring smooth processing across internal teams.
- Actively participate in process improvements identifying efficiencies and implementing best practices.
- Keep Salesforce and other CRM tools uptodate with accurate renewal data.
The skills you will demonstrate
- A proven experience dealing with customers
- Strong customeroriented approach
- Attention to details
- Valuing highquality work
- Strong ability to work effectively as part of a team
- Prioritization and organization skills
- Excellent communication skills
- Knowledge of or a similar CRM
- A degree in Business or a related field
- Fluent English written and spoken
Words from the Team
Our mission is to ensure that a maximum number of customers renew their operate as a team our objectives and workload are shared evenly. We are therefore all exposed to a multitude of different customers this enables us to face different situations every day to learn and to continuously improve our ready to join the team Apply and we will soon get in touch with Sales Administration team.
Why you will love it here:
Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!. We believe that the best idea wins and everyone has a voice.
We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laidback while still being passionate leaders in our domains. Our 550 SonarSourcers from 33 different nationalities can relate!
We embrace worklife balance. It is important to maintain a healthy worklife balance. This is why we have a flexible work policy that includes remote and inoffice hybrid work (minimum three days a week in the office Monday/Tuesday/Thursday).
We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an everchanging industry new skills are a must and were happy to help our team acquire them.
We prioritize Diversity Equity and Inclusion:
At Sonar we are a global workforce and recognize the value of different backgrounds and global cultures.
We are committed to creating a diverse work environment and are proud to be an equalopportunity employer. All qualified applicants will be considered for employment without regard to race colour religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date.
Please note that applications submitted through agencies or thirdparty recruiters will not be considered.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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