UCD Lead

Zaizi is looking for a User Centered Design Lead to work in a deliveryfocused agile environment working with government clients. Youll be managing and mentoring other User Experience Designers and Researchers. Youll be getting handson to deliver on projects as well as to define and oversee user research and design being delivered by the UCD team.

At Zaizi you will work across a number of multidisciplinary teams and you will work closely with business analysts delivery managers product managers developers and testers to make sure their usercentred design outcomes are understood and inform continuing activities.

At Zaizi our culture is inclusive modern friendly and innovative. We seek bright positive thinking individuals with a cando attitude. Our people enjoy challenging themselves to be the best at what they do if that sounds like you youll fit right in!

These are the expected objectives for this role and we would be eager to discuss this further during the interview process and jointly agree it with the successful candidate.

• Line management and mentoring of other UCD professionals whilst being handson in a project.
• Expert knowledge and experience of usercentred design methods needed in Central Government to gain a deep understanding of users and their needs and motivations.
• Communicate and evangelise user needs and user centered approach to the team and wider stakeholders
• Work with team members to oversee the creation of UCD artefacts and deliverables including prototypes workshops research findings personas user journeys maps reports show and tell presentations etc.
• You will contribute to the selection of user centred design and research approaches for projects and initiatives and the planning of user research activities throughout the process from bid SOW creation and project delivery.
• Work closely with Zaizi leadership including leads in delivery product business analysis engineering and sales/bid process to deliver high quality work to clients.
• Manage the recruitment of permanent and contract UCD staff as and when required.
• Ensure a high quality of user centered design and research work is delivered to clients in a timely manner across the Club.

Essential Skills:

• Being able to work in an agile and flexible way across a number of agile projects
• Mentoring less experienced UCD professionals to develop their skills and knowledge
• Stakeholder management comfortable engaging and building relationships from senior stakeholders to developers to researchers
• Leadership evidence that they can direct colleagues (design technical product) and clients and lead them all to good outcomes
• Macro and micro evidence that they can think on a macro and micro level and are comfortable working broad (i.e. strategic workshops) and honed in (i.e. deciding the UI for a button)
• Business skills evidence that they can translate their ideas and findings about design into business acumen. That they can convince stakeholders of the value. That they also understand and have experience of how businesses operate and can demonstrate work showing how they have improved this through service design.
• Design workshop skills evidence that they can create and deliver engaging design workshops that lead to good outcomes

Desirable:

• Experience with a range of usercentred design and service design techniques and practices.
• Whilst you may have a specialism you need to be able to have a T shaped approach to the role.
• Excellent knowledge and experience of prototyping and interaction design.
• Setting design objectives and choosing appropriate tools and techniques.
• The ability to plan usercentred design activities and define protocols.

Security Clearance

Certain projects demand that our staff be British and cleared to SC level (or eligible for clearance).

You dont meet all the requirements

Studies show that women and black Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if youre excited about this role but your experience doesnt align perfectly with the job description wed love you to still apply. You might just be the perfect person for this role or another role here at Zaizi.

We actively welcome applications from people of colour the LGBTQ community individuals with disabilities neurodivergent individuals parents carers and those from lower socioeconomic backgrounds.

If you need any accommodations to support your specific situation please feel free to let us know. For candidates who are neurodiverse or have disabilities we are happy to make any adjustments needed throughout the interview processjust ask!

Interview Process:

1st stage:

Initial phone screening done by a member of the recruitment team

2nd stage:

Technical interview this stage evaluates your technical expertise and problemsolving abilities especially if youre applying for a technical role.

Final Stage:

1015 min presentation and a panel interview where multiple people from different departments ask you questions.

25 days paid holiday plus bank holidays

Vitality medical insurance
Workplace Pension 5 employer contribution
Group Life Assurance
Cycle scheme
5 days a year for approved Training
WFH equipment allowance
Buy / Sell Holiday
2 days paid volunteering days

Other benefits:
Flexible working
Work on exciting projects make a difference
Empowered to make decisions
Encouraged to fail fast and learn quickly
121 and team coaching / training available to all our staff

For further information contact

Nat HindsHead of Talent

Kayla KirbyTalent Acquisition Specialist