FreeNow - Customer Experience Specialist - DEESIT
FreeNow - Customer Experience Specialist - DEESIT
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Job Description
Are you looking for your next step in your career Passionate about MaaS Mobility as a service) and ready to join an energetic team
ManpowerGroup on behalf of its client FreeNow Europes no1 multimobility app with taxi offering at its core is currently hiring German Italian and Spanish speakers to join their evergrowing and dynamic team!
Location:Athens
Working Model:Hybrid 3 days on site 2 days from home)
You will be reporting to: Customer Care Manager
Requirements
What you will be doing
As a member of the team you will be responsible for providing exceptional customer service and resolving inquiries from customers through email and chat for the most part.
More specifically:
- Identify and assess customers needs to achieve satisfaction
- Provide accurate valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and callhandling quotas
- Keep records of customer interactions process customer accounts and file documents
- Follow communication procedures guidelines and policies
Benefits
What are we looking for
- Fluency in German/Italian/Spanish language (C1C2 level).
- Proficient English Skills (Oral &Written).
- Previous experience in customer service/ a contact center context.
- Tech savvy/Knowledge of MS office tools.
- Enthusiastic patient empathetic multitasking and communicative.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
