Field Service Engineer North West London
Field Service Engineer North West London
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Job Description
This is where you save and sustain lives
At Baxter we are deeply connected by our mission. No matter your role at Baxter your work makes a positive impact on people around the world. Youll feel a sense of purpose throughout the organization as we know our work improves outcomes for millions of patients.
Baxters products and therapies are found in almost every hospital worldwide in clinics and in the home. For over 85 years we have pioneered significant medical innovations that transform healthcare.
Together we create a place where we are happy successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining liveswhere your purpose accelerates our mission.
THIS IS WHERE you build trust to achieve results!
Every day Baxter touches the lives of millions of patients and providers worldwide who rely on our essential hospital and renal products and services. Youll find Baxters products and therapies on nearly every floor in almost every hospital worldwide in clinics and in the home. Baxters employees are building upon the companys rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.
Our commitment to our mission means we are there when patients and healthcare professionals need us during the critical moments that matter most.
As the Field Engineer you are responsible for the service activity on products supplied by Baxter/Hillrom (Smart Beds / Safe Patient handling equipment) you will cover several accounts based in the North West of London Watford Area.
What Youll Be Doing:
- Install service repair and maintain products distributed by Baxter/Hillrom .
- Establish & maintain timely customer communications & relationships along with other key partners (e.g. team members and business units).
- Report all relevant service activity ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).
- Responsible for maintaining and documenting the assigned calibration equipment
- Provide technical support for inbound calls from customer & patients detail the job on the system and undertake the relevant actions.
- Maintain uptodate technical competence in assigned products by successfully completing the relevant training and development.
- Be the technical expert and support for customers account managers and engineers. This involves being the primary contact for any critical issues related to the designated product group
- Provide technical feedback into contracts & tender submissions
- Review critical metrics regularly and adapt the working practices to ensure service level is maximised
What Youll Bring:
- Degree or equivalent experience HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology electronic mechanical) would be advantageous.
- Strong attention to detail
- Strong verbal and written communication skills
- Good organisation and prioritisation skills
- Good proficiency in Microsoft Office (including Outlook Excel)
- Good technical problem solving skills
- Indepth level of practical experience in the relevant technical/engineering field with measured critical metrics
- Demonstrable experience in meeting business critical timeframes and deadlines
- Successful experience in managing and engaging with customers
- Good IT knowledge on general connectivity network integration of devices wireless protocols mobile network technologies software support and cyber security standards would be advantageous.
Job Requirements
- Participating in 24 hr oncall (where required)
- Loneworking
- Frequent and regular travel within the assigned geographical region in UK/Ireland. May need to travel to other locations in UK Ireland & Europe on an occasional basis Full UK/Ireland driving licence
What are some of the benefits of working at Baxter
- Competitive total compensation package
- Professional development opportunities
- High importance is placed on worklife balance
- Commitment to growing and developing an inclusive and diverse workforce
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.
Employment Type
Full-Time
