Dental Financial Services Specialist II
Dental Financial Services Specialist II
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Job Description
Do you get excited about providing exceptional customer service and patient experiences Are you detail oriented yet have a strong bend towards customer service Do you thrive in fastpaced multitasking environments Do you like contributing to a teams success Do you like to mentor and educate others
If so we are looking for an experienced motivated passionate Dental Clinic Financial Services Specialist.
Join the Creighton Experience
Creighton University founded in 1878 is located in Omaha Nebraska. We are a comprehensive Jesuit University that educates over 8000 students. Our nine 9 colleges and schools offer over 140 programs including arts and sciences business administration law medicine nursing pharmacy occupational therapy physical therapy dentistry and graduate studies. Creighton employs approximately 2000 people making it one of the largest employers in the Omaha community.
Our Dental Clinic is located in our stateoftheart School of Dentistry which opened in 2018 on the Creighton Campus in the heart of downtown Omaha. Our clinic services over 44000 patient visits annually.
Job Summary
Our Dental Clinic Financial Services Specialists ensure there is an exceptional experience for the patients with prompt accurate and courteous insurance and payment service. This role will also facilitate the education of dental students about current health care reimbursement policies and are critical the Creighton Dental Clinics overall success.
The financial services team consists of eight patient and insurance financial services specialists welltrained to take care of patients financial needs. The teams duties include accepting payments posting payments auditing patient billing records determining insurance benefits preauthorization for procedures checking eligibility working denials submitting insurance claims sending patient statements and answering phone calls from team member plays an important role and is trained to assist each other and each patient with respect anddignity. The financial services team processes on average 150200 patients per day and over $400000 in payments monthly.
The Financial Services Specialist will be part of a team responsible for providing services specifically related to patient insurance processing. They will process patient registration and verify insurance benefits provide patients with insurance information calculate insurance copays out of pocket costs send patient statements audit charges to ensure proper coding and accurately enter receipts into automated system etc.
Bilingual Spanish candidates highly desired.
Qualifications
- High School diploma or equivalent required Associates Degree or higher is preferred
- Postsecondary education with classes in Business Coding and /or medical programs (ie Dental Assistant etc.. desired
- One to three years of dental or medical insurance experience strongly desired
- Minimum of 3 years consistent work experience required. Experience in a clinical setting preferred
- Spanish bilingual preferred
- Knowledge of dental or medical insurance industry and processing of insurance claims strongly desired
- Dental experience including knowledge of dental procedures and dental procedure codes strongly desired
Knowledge Skills Abilities
- Knowledgeable in American Dental Association (ADA)/ Current Dental Terminology (CDT) procedure and/or medical coding strongly desired
- Excellent oral and written communication skills
- Strong Math Acumen required
- Detailed accurate and able to multitask in a fastpaced environment
- Ability to effectively handle and/or resolve conflict and complaints
- Strong customer service skills and team orientation.
- Demonstrated ability to be organized analytical and have the ability to multitask while maintaining a positive work environment
- Proficiency with Microsoft Office Suite
- Dental or medical software experience a plus
Change the World From Here
AAP/EEO Statement
Creighton University is committed to providing a safe and nondiscriminatory educational and employment environment. The University admits qualified students hires qualified employees and accepts patients for treatment without regard to race color religion sex marital status national origin age disability citizenship sexual orientation gender identity gender expression veteran status or other status protected by law. Its education and employment policies scholarship and loan programs and other programs and activities are administered without unlawful discrimination.
Disclosure Statement
This description describes the general nature of work to be performed and does not include an exhaustive list of all duties skills or abilities required. Regular reliable attendance is an essential function and all employees are required to follow any other jobrelated instructions and to perform any other jobrelated duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. A complete description is available in the Human Resource office. Creighton University reserves the right to modify duties responsibilities and activities at any time with or without notice.
Required Experience:
Unclear Seniority
Employment Type
Full Time
