Director Analyst - CRM Strategy - Canada remote
Director Analyst - CRM Strategy - Canada remote
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Job Description
We are looking for a CRM and Customer Experience (CX) thought leader to join our highly collaborative and diverse team who is passionate about helping our clients leverage CRM technologies to support enterprisewide CRM and Customer Experience initiatives that build stronger customer relationships across the entire organization. Analysts produce research that answers the most pressing questions for IT Leaders across a number of industries and business domains. An analyst is an articulate thoughtleader as well as an inquisitive student who enjoys continually learning. The ideal candidate will have hands on experience across a broad set of CRM technologies in multiple business domains (e.g. sales customer service marketing and digital commerce) and how these technologies come together to create an enterprisewide CRM architecture that delivers an integrated customer experience across the organization.
What youll do:
- Develop thought leading research on CRM strategies and technologies.
- Work with clients on strategic and tactical CRM technology challenges.
- Deliver presentations at Gartner events including Summits and Symposia.
- Work with major CRM technology providers on product and industry direction.
- Collaborate with the team on Customer Experience strategy and how CRM technology supports the implementation of customer journeys to deliver a more seamless customer experience.
- Support Gartner sales with proof of concepts and consultation on becoming a Gartner client and how we can help them with their CRM strategy and technology.
- Contribute to research and agenda planning for customer strategies and technologies.
What youll need:
- We are seeking an experienced CRM professional who has knowledge across a variety of CRM applications business domains and industries. Qualified candidates should demonstrate expertise in the following areas:
- Subject matter expertise in enterprise CRM architecture and the technologies that support it. Knowledge of the enterprise landscape and the competitive interplay between established CRM vendors emerging providers disruptors and industry partnerships.
- Building a CRM architecture and roadmap for implementation of CRM applications across business domains within the enterprise.
- How to leverage CRM technologies to build customer journeys that support the customer experience across business domains.
- Creating an enterprise CRM strategy with practical steps for the implementation of crossindustry CRM technologies that support a variety of CRM and customer experience use cases.
- An understanding of connective crossCRM technologies such as customer data management AI and customer analytics to support enterprisewide CRM initiatives.
- An understanding of the impact of AI technologies on CRM is highly desirable.
- Knowledge and experience with CRM applications from major vendors such as Salesforce Microsoft Dynamics Oracle and SAP preferred.
Who you are:
- A bachelors degree or equivalent experience
- Minimum of 10 years of experience in a research or technology related role preferably in the CRM and Customer Experience areas
- Candidates may come from an end user environment software vendor in the product team implementation partner and/or a consulting background in this space.
- While technical knowledge and experience is critical it is equally important that the successful candidate has the ability to see beyond technology to meet customerfocused business objectives.
- Excellent writing and research skills coupled with strong analytical skills.
- Broad knowledge of industry trends and emerging technologies that support CRM.
- Ability to travel approximately 10 to 15 of the time mostly within the region (NA) potentially some international travel.
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Who are we
At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their missioncritical priorities.
Since our founding in 1979 weve grown to more than 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast virtually untapped market potential ahead of us providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.
We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.
What do we offer
Gartner offers worldclass benefits highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.
Ready to grow your career with Gartner Join us.
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Required Experience:
Director
Employment Type
Full-Time
