System Diagnostic Scheduler - System Scheduling and PIE Access - Full Time - Afternoons
System Diagnostic Scheduler - System Scheduling and PIE Access - Full Time - Afternoons
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Job Description
Diagnostic schedulers are the primary conduit to scheduled outpatient diagnostic appointments.
The Diagnostic Schedulers are responsible for scheduling patients for services. This includes
capturing all necessary information to maximize the patients experience ensure safety and
secure payment.
ACCOUNTABILITIES
*All duties listed below are essential unless noted otherwise*
1. Demonstrates an excellent level of service aligned with ProMedicas mission vision and
values.
2. Professionally and courteously manages various types of calls from and to patients
providers internal team members.
3. Accepts testing orders from physician offices and/or patients to schedule appointments
accurately and completely by following established departmental guidelines policies and
protocols. Contacts department when an exception to the scheduling routine is necessary.
4. Gathers all information required and enters information into computer systems including
Epic and OnBase.
5. Provides accurate details of scheduled appointments along with proper patient
preparations date time of exam and any needed directional information.
6. Facilitates cancellations reschedules and additions to appointment templates.
7. Coordinates with external departments (general anesthesia sedation etc. as needed to
support appointment scheduling.
8. Is knowledgeable of insurance requirements and federal/state regulations related to
registration collecting copays deductibles price estimates and authorization.
9. Proactively monitors Epic/OnBase work queues.
10. Teamwork Prioritizes customer needs (patients providers members coworkers) and works
in a collegial manner with teammates to support our customers. Does not abandon the
phones when customers are waiting.
11. Attends mandatory inservices as scheduled. Stays current with all departmental
communications.
12. Performs other duties as assigned.
This position can be worked remote.
Requirements
Education: High School diploma or GED
Skills: Customer Service typing/keyboarding of 40 WPM must pass a basic skills test. Must be able
to understand directions communicate and respond to inquiries; requires effective interpersonal
skills. Must have basic computer skill and knowledge.
Years of Experience: 2 years experience in a professional office environment.
PREFERRED QUALIFICATIONS
Skills: Medical Terminology Insurance Verification Customer Service
Years of Experience: 1 year working in a Medical Office Setting.
WORKING CONDITIONS
Physical Demands: Must be able to move about hospital and between workstations. Must be able
to lift medium materials nonmaterial handling of continuous standing walking bending
stooping and reaching; frequent pushing pulling and squatting. Requires occasional sitting stairs
and kneeling.
Salary range: $31200 $58968
We offer a competitive benefits package with coverage effective day one of employment which includes medical dental vision company paid life insurance paid time off a 401k retirement plan an employee assistance program and other voluntary coverage options and employee discounts.
The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.
ProMedica is a missionbased notforprofit integrated healthcare organizational headquartered in Toledo Ohio. For more information please visit applicants will receive consideration for employmentwithout regard to race color national origin ancestry religionsex/gender (including pregnancy)sexual orientation gender identity or gender expression age physical or mental disability military or protected veteran status citizenship familial or marital status genetics or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica please contact
Equal Opportunity Employer/DrugFree Workplace
Employment Type
Full-Time
