UO Online Support Specialist

Department: UO Online
Classification: Office Specialist 2
Appointment Type and Duration: Regular Ongoing
Salary: $18.16 $26.97 per hour
FTE: 1.0

Review of Applications Begins

April 21 2025; position open until filled

Special Instructions to Applicants

Please submit resume along with a cover letter.

Department Summary

The Office of the Provost (OtP) upholds provides leadership on and carries out the academic mission of the University. In service to this mission the office: promotes and sustains the highest standards in teaching research and service; fosters and advocates for faculty; promotes a respectful work environment equity and inclusion and a familyfriendly workplace; supports and coordinates matters that pertain to faculty and academics including hiring retention promotion and tenure processes; advances university outreach to the community academic extension and internationalization.

Position Summary

The UO Online Support Specialist provides exceptional customer service to students staff faculty and community members utilizing UO Online support services. The Support Specialist provides primary auxiliary support to both UO Online Exam Center and UO Online Faculty Canvas Support services and secondary support to the UO Online Instructional Design team as appropriate. In addition this position greets visitors answers questions handles complaints makes referrals as appropriate and provides program information. The UO Online Support Specialist must be able to explain program and technical details in common and uncommon situations to a wide variety of audiences.

The UO Online Support Specialist helps support the proctoring services at the UO Online exam center by confirming student identity monitoring active exam sessions verifying and maintaining exam administration guidelines. This position helps students to schedule oncampus exams or arrange proctoring for offsite exams. In support of the academic mission of the University of Oregon this position also provides frontline faculty support for effective use of UOs Learning Management System (LMS). The successful candidate will work closely with department personnel to promote quality standards highimpact educations practices and effective use of technology for teaching and learning.

Minimum Requirements

Two years of general clerical experience. One year of which included typing word processing or other experience generating documents; OR
An Associates Degree in Office Occupations or Office Technology; OR
Graduation from a private school of business with a Certificate in Office Occupations or Office Technology and one year of general clerical experience.

Professional Competencies

Effective communication skills
Proficiency with Windows operating system
Basic computer troubleshooting skills
Ability to interact professionally with students faculty staff and community members from diverse backgrounds in support of a welcoming and inclusive environment
Exceptional organization skills
Ability to work independently and within a team environment
Skilled at maintaining comprehensive written documentation

Preferred Qualifications

Bachelors degree
Two years experience in customer service
One year experience working in higher education
One year experience providing program support
One year experience working with a customer management system

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background check.

This is a classified position represented by the SEIU Local 503 Oregon Public Employees Union.

The University of Oregon is proud to offer a robust benefits package to eligible employees including health insurance retirement plans and paid time off. For more information about benefits visit University of Oregon is an equal opportunity affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process please contact us at or.

UO prohibits discrimination on the basis of race color religion national origin sex sexual orientation gender identity gender expression pregnancy (including pregnancyrelated conditions) age physical or mental disability genetic information (including family medical history) ancestry familial status citizenship service in the uniformed services (as defined in federal and state law) veteran status expunged juvenile record and/or the use of leave protected by state or federal law in all programs activities and employment practices as required by Title IX other applicable laws and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information related policies and complaint procedures are listed here.

In compliance with federal law the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at Experience:

Unclear Seniority