P2 C2 TSTSJob Description Summary As a link between the customer and project director the Ascendon Business Consultant Senior contributes to the building of trusted and valuable partnerships with our customers. The core function of this role is to manage a full customer engagement including scope budget resources deliverables issues and escalations while continually managing the customers expectations and prioritizing future work. The Ascendon Business Consultant Senior collaborates with other members of the project and account teams to ensure that we are adding value to our customers while solving for their toughest business challengesJob Description As a link between the customer and project director the Ascendon Business Consultant Senior contributes to the building of trusted and valuable partnerships with our customers. The core function of this role is to manage a full customer engagement including scope budget resources deliverables issues and escalations while continually managing the customers expectations and prioritizing future work. The Ascendon Business Consultant Senior collaborates with other members of the project and account teams to ensure that we are adding value to our customers while solving for their toughest business business acumen technical and declarative skills to quickly assess diagnose and design digital monetization solutions that solve our customers toughest business customer through the discovery process to understand their pain points and define business configuration to deliver client usercentered requirements relevant to achieving the customers goals and sound consulting guidance related to best practices adoption platform development and leveraging 3rd parties to streamline current and future business communicate insights and plans to cross functional workflow diagrams and the customer thorough delineation of personal preferences or other nonessential modifications and core business business requirements to technical requirements while balancing them between whats technically feasible and financially and functionally customer requests or questions that are not addressed by the SaaS solution and provide appropriate responses; guiding b ack to OOTB and guide customer workshops while managing to the contracted service definition. Present and propose business solutions that match out current product/solution the customer through the enhancement intake and deliver with the project solution architect to create the Blueprint Document as part of the customers initial onboarding any changes through the Service or Change request coordinate and facilitate UAT and end to end in the definition of user stories and acceptance criteria for each functional business system validation procedures maintenance reports deactivation plans and other documents plans and knowledgeable on use cases and continually verify the requirements and reject implementations that do not advance the business goals and and reliable attendance is required.
Required Experience:
Senior IC