Guest Services and Ride Operator - Play Action Plaza

Job Summary:

The Guest Services & Ride Operator Play Action Plaza assists guests at the Forward Pass The Red Zone and Spike It! a SportsThemed Zip Line Giant Wheel and Drop Tower Ride. Employees will be responsible for playing an important role in creating a fun and safe experience for the guests at the Hall of Fame Village a subsidiary of the publicly traded Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV HOFVW).

Essential Job Functions/Responsibilities:

• Provide superior guest service to visitors guests clients vendors and staff.
• Welcome customers to the attraction.
• Responsible for the safe and efficient operation of the ride by maintaining current knowledge of all control loading balancing safety and emergency operating procedures.
• Confirm customers meet height weight and other admission requirements to get on the ride.
• Direct customers on how to enter and exit rides at times helping customers on and off the ride.
• Inform customers to fasten belt bar or other safety devices and ensure compliance.
• Always monitors the condition of the equipment and the operation of all moving parts to ensure the ride is operating properly and safely.
• Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth.
• Assist guests with other attractions at Play Action Plaza such as lawn games musical acts etc.
• During down times this team member will support other areas of the campus as needed (examples: Center for Performance Tom Benson Hall of Fame Stadium ForeverLawn Sports Complex).
• Restocking and cleaning all areas of PAP when not serving guests; including bathrooms counter tops garden beds railings grounds and more.
• All other duties as assigned.

HOURLY / NONEXEMPT POSITION

Required Knowledge Skills & Desired Qualifications:

• Must be at least 16 years of age.
• Must have High School Diploma or GED if not a minor.
• Excellent interpersonal and conflict resolution skills.
• Must be a flexible and reliable team player both within own department and entire organization.
• Must be able to work a flexible schedule as required (nights weekends and holidays as necessary).
• Ability to work independently while maintaining a high level of performance working quickly without compromising quality.
• Must have the ability to demonstrate uncompromised judgment and discretion regarding confidential matters while maintaining confidentiality.

Physical Requirements for Position:

• The ability to lift up to 25 pounds.
• The ability to work in various Ohio weather conditions inside and outside.
• The ability to move safely over uneven terrain steps or in construction zones.
• The ability to see and respond to hazardous situations.
• The ability to sit stand squat and walk for periods of time as required for the position.
• Must be able to hear see and speak.
• Ability to smile and make eye contact to make a friendly impression when greeting guests vendors and other employees.
• Ability to comprehend instructions and retain information.
• Must have manual dexterity necessary to complete all job duties.
• Must be available to work in Canton Ohio.

Core Competencies:

• Vision and Strategic Thinking: Addresses issues preemptively thinks strategically and anticipates needs and priorities.
• Entrepreneurship: Champions innovation and encourages new ideas. Builds momentum to get things done by communicating clearly and consistently. Acts decisively. Helps others to successfully manage organizational change. Recognizes successes and informed risktaking.
• Integrity: Is ethical and honest in all dealings. Keeps confidences and is highly responsible in managing strictly confidential information. Treats others fairly and equitably. Delivers what is promised. Is respected by others.
• Accountability for Results: Sets goals and high standards to accomplish these goals. Follows through on all commitments. Has a sense of direction and keeps focused but knows when to be flexible and adapts accordingly. Maintains a positive attitude despite stress frustration and ambiguity; recovers quickly from disappointments and setbacks. Questions how things were done in order to develop ways to do things more efficiently. Encourages diverse thought and welcomes contributions.
• Relationship Management/Collaboration: Builds maintains and values positive relationships inside and outside the organization. Allocates effort to understanding and meeting needs of customers and targeted prospects and community leaders. Assists others in accomplishing their goals. Communicates effectively and speaks and writes clearly. Listens and values contributions of others.
• Learning Agility: Learns technology new systems and processes to improve job proficiency. Inspires and encourages others to learn and grow in their careers.
• Coaching and Development: Encourages and inspires others development and growth while also working to improve themselves. Conveys high expectations both of themselves and for others. Regularly provides helpful guidance and advice and appreciates the opportunity to grow when receiving the same.
• : Ability to take plans and successfully execute against them.

ABOUT HALL OF FAME RESORT & ENTERTAINMENT COMPANY

Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV HOFVW) is a resort and entertainment company leveraging the power and popularity of professional football and its legendary players in partnership with the Pro Football Hall of Fame. Headquartered in Canton Ohio the Company has three business divisions. Hall of Fame Village Media creates engaging original content across a variety of mediums. Gold Summit Gaming centers around developing immersive eSports fantasy sports and sports betting experiences. Hall of Fame Village is a 100acre multiuse sports entertainment and media destination centered around the Pro Football Hall of Fames campus. Additional information on the Company can be found at .

ABOUT HALL OF FAME VILLAGE

Hall of Fame Village is a multiuse sports entertainment and media destination centered around the Pro Football Hall of Fames campus in Canton Ohio. The Village features over 100 acres of immersive experiences to dine shop and be entertained and includes 8 different venues. Tom Benson Hall of Fame Stadium is a worldclass 23000 seat sports and entertainment stadium with luxury suites rooftop cabanas and other premium spaces for private corporate and special events. ForeverLawn Sports Complex is home to a wide array of tournaments with its seven turfed multipurpose fields with tournament quality lighting and hospitality ticketing and coaching/classroom/medical building. Center for Performance is the largest inflatable domed facility in the country and provides yearround capacity for events of all kinds. Constellation Center for Excellence is a 75000squarefoot mixeduse facility for sportscentric research and programming office and retail space. Fan Engagement Zone is an 82000squarefoot sports and entertainmentthemed retail promenade. Play Action Plaza comprises 3.5 acres of green space adjacent to the Fan Engagement Zone that includes amusement rides an outdoor amphitheater bar area with patio space for food trucks a walking path and the largest manmade water feature in Ohio. Currently under construction are a 144000 sq. ft. footballthemed waterpark and a sevenstory 130000 sq. ft Hilton Tapestry Hotel. Phase III is currently in planning stages. For more information visit .

Hall of Fame Resort & Entertainment Company and its subsidiaries are equal opportunity employers.