Administrative Safety Specialist Crisis Stabilization Unit 1st Shift Full-Time
Administrative Safety Specialist Crisis Stabilization Unit 1st Shift Full-Time
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1 Vacancy
Job Description
Cost Center
Kalamazoo Crisis StabilizationScheduled Weekly Hours
32Work Shift
First Shift (United States of America)Shift & Status
Who Are We
We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest nonprofit behavioral health system in the country our 220acre main campus and our network of clinical sites across Michigan. We are a tightknit community of healers who witness the impact of our lifechanging work each day.
Each day we are closing the gaps in access to care. We are innovating through leadingedge research testing programs and treatment modalities that others replicate across the country. Our services include a stateoftheart psychiatric urgent care center and a soontobebuilt pediatric behavioral health center outpatient inpatient partial hospitalization (day programs) assessment and testing residential addiction treatment and specialty services such as crisis response employee assistance programs forensic psychiatry and psychology and neuromodulation. Onthejob educational programs for nurses psychologists advanced practice providers psychiatrists and chaplains are equipping the next generation of care providers.
We are passionate about serving and are honored to be a part of this incredible work.
What Will You Do
Performs intake phone triage customer reception registration external courtesy communication and completes admission in accordance with patient needs. The Administrative Safety Specialist must demonstrate excellent customer service and have enthusiasm about the program and the Pine Rest organization.
Principal Duties and Responsibilities:
Assists in creating a customer friendly environment by projecting a positive attitude and anticipating and responding to requests.
Professionally and calmly handles crisis calls to determine appropriate next steps in the assessment process.
Completes phone triage intake for all CSU admission referrals.
Works effectively and collaboratively in a multidisciplinary team to ensure excellent patient experience.
Performs related office duties such as patient registration insurance verification and courtesy phone calls
Facilitates and adheres to procedural guidelines to provide a safe and secure environment for staff patients and visitors.
Completes a contraband check for all new patients who are present.
Is aware of the environment and any risk that may present from visitors to the building.
Responsible for the preverification of insurance for patients.
Operate office equipment such as voice mail and computers.
Functional in multiple computer systems including but not limited to EPIC Healthquest Cerner and Carelogic
Process insurance in billing system and entering authorizations
Review and verify demographics such as age name and address with insured as needed.
Modify update and processes electronic demographic form to reflect any changes.
Verifies insurance coverage by telephone resolves coverage issues and escalates complicated problems to a supervisor or manager.
Competent in communication and problemsolving skills able to develop constructive/creative alternatives to resolving issues and concerns. Will utilize customer service skills and be comfortable with customer follow up within scope of position.
Responds to Code calls exercising discretion and judgment consistent with the position function working with unit staff to ensure patient and staff safety.
Maintains required records and supplies.
Responsible to role model the mission and values of the organization presenting a professional image that is projected in appearance attitudes and behaviors time management and communication skills. Provides spiritual emotional social mental and physical support to patients.
Commitment to demonstrating the Hospital and Residential Services Model of Care.
May provide training to new employees in this position as assigned
Participates regularly in departmental and staff meetings. Serves on programs or organizational committees as and as time and workload allow.
Responsible to uphold the healing ministry of Christ through relationships that honor integrity stewardship empowerment the promotion of diversity equity inclusion and professional excellence.
Must maintain annual training and demonstrate competency in the required programmatic training.
May provide backup for switchboard emergency procedures.
Performs other duties or functions as assigned.
Education Training and Experience:
Associates degree .
Basic computer software skills and/or the ability to learn applicable departmental programs and systems.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
