Hourly Pooled - UWIT Help Desk Non-Student Technician
Hourly Pooled - UWIT Help Desk Non-Student Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join Our Campus Community!
Thank you for your interest in joining the University of community thrives on the contributions of talented and driven individuals who share in our mission vision and values. If your expertise and experience align with the goals of our institution we would be thrilled to hear from you. We encourage you to apply and become a valued member of our vibrant campus community today!
At the University of Wyoming we are committed to creating a supportive and enriching workplace.
JOB TITLE:
Help Desk NonStudent Technician
JOB PURPOSE:
The Help Desk NonStudent Technician will provide firstline technical support to students faculty and staff at the University of Wyoming. This position offers an excellent opportunity for an individual to gain handson experience in IT support troubleshooting and customer service while contributing to the smooth operation of the universitys technology services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Technical Support: Respond to support requests via phone email or in person providing troubleshooting assistance for hardware software and networkrelated issues.
- Issue Resolution: Diagnose and resolve common technical problems including software malfunctions connectivity issues and peripheral setup (printers monitors etc..
- Ticket Management: Log track and update support tickets in the universitys IT service management system. Ensure timely resolution and follow up with customers to confirm issue resolution. Escalate complex issues to appropriate technology teams when necessary.
- Help Desk Operations: Assist the supervisor in ensuring the Help Desk runs smoothly and efficiently.
- User Education: Guide users in understanding and utilizing university software applications and IT resources effectively.
- System Maintenance: Assist with routine IT tasks such as software installations and updates.
- Customer Service: Deliver excellent customer service by ensuring users feel heard supported and satisfied with their IT support experience.
- Team Collaboration: Work with other IT staff and departments to ensure seamless technology support and effective communication across campus.
COMPETENCIES:
Advanced Technical Skills Communication Skills Initiative and problem solving Customer Service
MINIMUM QUALIFICATIONS:
Education: High School Degree or equivalent combination of education and experience
Experience: 12 years experience in technical support IT help desk or customer service
DESIRED QUALIFICATIONS:
- Experience with IT help desk or customer service roles.
- Familiarity with university systems or enterprise software (e.g. email file sharing learning management systems).
REQUIRED APPLICATION MATERIALS:
Complete the online application. The department additionally requests candidates upload the following document(s) for a complete application:
- Cover letter
- Resume or C.V.
ADDITIONAL INFORMATION:
- Training: Onthejob training will be provided. New hires will be expected to learn and familiarize themselves with the universitys IT environment and support processes.
WORK LOCATION:
Oncampus: This position provides vital support to campus customers and the successful candidate must be available to work on campus.
HIRING STATEMENT/EEO:
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. In compliancewith the ADA Amendments Act (ADAAA) if you have a disability and would like to request an accommodation to apply for a position please contact us ator email.
ABOUT LARAMIE:
The University of Wyoming is located in Laramie a charming town of 30000 residents nestled in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its only 4year university helping to make it a leader in academics research and outreach with stateoftheart facilities and strong community ties. We invite you to learn more about Laramie by visiting the About Laramie website.
Located in a high mountain valley near the Colorado border Laramie offers both outstanding recreational opportunities and close proximity to Colorados Front Range and the metropolitan Denver area. Laramies beautiful mountain landscape offers outdoor enjoyment in all seasons with over 300 days of sunshine annually. For more information about the region please visit Experience:
IC
Employment Type
Part-Time
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved