Business Analyst
Business Analyst
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Job Description
We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financialwellbeing and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
You Lead the Way. Weve Got Your Back.
With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.
At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.
Join Team Amex and lets lead the way together.
We are recruiting for a Business Analyst position with American Express ICS CoE organization. This is a high visibility role to deliver operational support performance analytics and business insights for the International Card Services division of American Express. The role sits within the ASI (Analytics Strategy & Insights) team the wider Field Performance & Insights team is specifically responsible for a wide range of functions including performance reporting incentive payments and providing analytics and insights to drive the performance of the ICS organisation 300 sales and account development managers).
How will you make an impact in this role
The FP&I Business Analyst role reports to the Manager of Performance Analytics & Governance team. They will be someone with strong quantitative analytical who will create and refine methodologies / models / processes for targetsetting & design of Sales incentive plans. The candidate must be able to effectively communicate often complex ideas to audiences who have different levels of seniority and expertise.
To fulfil duties the Business Analyst will work closely with central team such as Incentive Design and Governance Incentives CoE local market Business Planners and technology support groups as well as Finance and market function leaders. At times the volume of work can be very high and the deadlines very tight so the analyst should be capable of staying calm and positive and producing accurate work while under pressure.
Responsibilities include (but are not limited to):
- Manage the relationship with the field account managers
- Ownership of managing queries reported by Sales & AD managers related to targets and tracking of their performance scorecards and incentive payments. The analyst takes the lead in issue resolution sourcing input as required from other FP&I teammembers technology support groups and the Field.
- Project Management Creation / Enhancement of methodologies models and templates to help senior leaders set annual targets for the Field and to make recommendations on individual scorecard goal ratings (both at midyear and yearend).
- Consolidate disparate data sets across multiple markets to form useful information
- Bring insight through interpreting business performance trends through the provision of meaningful data and analytics.
- Working with analytical partners across the globe to leverage best practices in reporting and metric design to drive business effectiveness
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
Minimum Qualifications
- Proactive approach willingness and ability to innovate to deliver new insights new tools and process efficiencies
- Ability to build a strong internal network and deliver at the highest level
- Strong communication skills with the ability to create clear and compelling presentations to senior leadership
- Commercial awareness with a good understanding of business needs levers concerns and trends
- Excellent time management skills above all having demonstrated focus and success at meeting deadlines and ability to work under pressure
- Strong financial and analytical skills with the ability to manage manipulate and analyse complex data
- Advanced MS Excel essential SQL beneficial
- Complex problemsolving skills with regards to identifying and diagnosing data issues when they arise
- Good eye for detail
- A capable team player but able to work independently and on own initiative
- Degree level education or equivalent
Required Experience:
IC
Employment Type
Full-Time
