Technical Support Engineer I

About Us:

How many companies can say theyve been in business for over 177 years!

Here at ZEISS we certainly can! As the pioneers of science ZEISS handles the everchanging environments in a fastpaced world meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research Medical Technology Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42000 employees and have over 4000 in the US and Canada alone! Make a difference come join the team!

Whats the Role

As a Technical Support Engineer youll be part of an exceptional team that plays a vital role in supporting end users and continuously enhancing technical support processes. This is a great opportunity to showcase your problemsolving skills and contribute to process improvement efforts.

In this role youll provide advanced technical support to a range of users including consumers ZEISS Field Sales and Service Representatives affiliates and distributors. Youll troubleshoot complex issues engineer multilevel solutions and collaborate with crossfunctional teams to ensure high service quality and customer satisfaction.

Sound Interesting

Heres what youll do:

• Respond to complex technical inquiries from Field Service Engineers Affiliates and Distributors Sales Customer Service Parts and customers via phone email and occasionally in person.

• Provide indepth troubleshooting and resolution support for technical issues.

• Collaborate with other support levels or escalate cases as needed for resolution.

• Contribute insights and feedback to service documentation development.

• Monitor and review product performance trends; share findings with other teams monthly.

• Stay current and continually develop your technical expertise on ZEISS products.

• Work crossfunctionally with Product Management Quality and other departments to resolve servicerelated issues.

• Serve as a mentor and knowledge resource to Technical Support Representatives.

Do you qualify

• Bachelors degree in Engineering or Sciences or an equivalent combination of education and relevant technical experience.

• Minimum 4 years of experience in a Technical Support Engineer role or equivalent technical support function.

• Strong technical proficiency with excellent analytical and problemsolving skills.

• Solid experience working with electronics mechanics optics personal computers and basic operating systems (e.g. Windows 95/98/NT/XP).

• Strong knowledge of networking setups and protocols is preferred.

• A and Net certifications are strongly desired.

• Excellent written and verbal communication skills and the ability to collaborate effectively with internal and external stakeholders.

Working Conditions and Special Demands:

• Location: The role is primarily based in Dublin Ca.

• Hybrid Work: 3 days in the office 2 days remote.

The hourly pay range for this position is $37.00 $46.00.

The pay offered for this role may be influenced by factors such as job location scope of role qualifications education experience & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus.

We have amazing benefits to support you as an employee at ZEISS!

• Medical

• Vision

• Dental

• 401k Matching

• Employee Assistance Programs

• Vacation and sick pay

• The list goes on!

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race color religion creed sex gender marital status age national origin or ancestry physical or mental disability medical condition military or veteran status citizen status sexual orientation pregnancy (includes childbirth breastfeeding or related medical condition) genetic predisposition carrier status gender expression or identity including transgender identity or any other class or characteristic protected by federal state or local law of the employee (or the people with whom the employee associates including relatives and friends).