Field Service Engineer
Field Service Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 95000 - 105000
1 Vacancy
Job Description
Air Liquide Global E&C Solutions is a technology partner of choice for the design engineering and construction of leadingedge processing facilities and related infrastructures worldwide. We enable our customers to optimize the use of the planets natural resources in order to provide clean and sustainable energy thanks to our people and their capability to innovate constantly. Through cutting edge innovation applied to our proprietary technology we contribute to the transformation of the energy industry and help to preserve & protect the atmosphere of our planet. Looking back on decades of operational expertise within the world leader in gases for industry health and the environment we develop creative safe reliable and competitive solutions for our customers proposing a sustainable worldwide offer of bestinclass plants in a dynamically changing marketplace.
Air Liquides ambition is to be a leader in its industry deliver long term performance and contribute to sustainability with a strong commitment to climate change and energy transition at the heart of its strategy.
How will you CONTRIBUTE and GROW
The Field Service Engineer (FSE) primary function is the installation and servicing of Turbos equipment at its Customers sites. Assignments can be either domestic or internationally depending on the plant location.
As a customer facing role its a key responsibility for the FSE to ensure customer satisfaction through service excellence. The FSE will also work closely with the rest of the Aftermarket Team and Engineers to help expedite resolutions of service issues and ensure highquality service is delivered to customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Troubleshooting installation maintenance and service repair needs on designated equipment
Maintaining daily communication with Customers Team directly to ensure resolution and proper followup leading to customer satisfaction.
Sharing knowledge and coaching other members of Air Liquide Aftermarket team on an ongoing basis
Support the business to achieve product serviceability and reliability quality trend analysis productivity program input and new program implementation and new product introduction support
Leading Commissioning activities within assigned area ensuring safety and quality measures are taken
Keeping up to date on administrative responsibilities such as maintaining field service logs and internal service records in a timely manner ordering repair parts and managing cycle times
Providing basic/refresher application training of staff on designated equipment
Continually building expertise by staying abreast of R&D and new product introductions and other relevant equipment enhancements
Providing assistance to the Assembly dept. at Company manufacturing location as needed
Quality & EHS Specific Goals:
Aware of and comply with the Air Liquide Quality Manual Quality Management System Quality Management Policy Quality Goals and applicable laws and regulations as they apply to this job type/position
Meet Health and Human Services Environment Health and Safety and/or all other applicable regulatory requirements.
Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
Ensure timely completion of Site reports
Identify and report any unsafe workplace conditions or unsafe acts to the EHS Organization.
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps providing solutions when possible
Maintain tools and test equipment properly and ensure they are calibrated
Are you a MATCH
EDUCATION
Bachelors degree Mechanical Engineering or Engineering Technology required
Associates Degree with 2 years of experience servicing Mechanical equipment or Military training on Mechanical equipment
High School Diploma/GED and 6 or more years of experience servicing Mechanical equipment
KNOWLEDGE SKILLS AND ABILITIES
Analytical and communication skills with the ability to communicate technical issues to the customer in an easytounderstand manner.
Previous experience developing and maintaining good customer relations in a field environment is preferred.
Applies specialist and detailed technical expertise. Develops job knowledge and expertise through continual professional development and meet new or changing demands of the job.
Share expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions
Speaks clearly and fluently and adapts interpersonal style to suit different people or situations. Expresses opinions information and key points of an argument clearly while being respectful to customers.
Able to work effectively in a high pressure environment and adapts to changing circumstances. Keeps emotions under control during difficult situations. Maintains a positive outlook at work. Handles criticism well and learns from it.
Processoriented following procedures and policies complying with legal obligations and safety requirements of the role.
Identifies business opportunities for the organization.
Flexible to work and travel. Travel of 2575 for both domestic and international locations may be required.
Special Physical Requirements:
Must be able to;
Lift carry push and pull up to 35 lbs unassisted and frequently bend stoop twist climb crouch/squat kneel/crawl sit and stand for extended periods of time.
Reach at above and below shoulder level flex/extend neck and have good hand and finger dexterity.
Specific vision abilities required by this job may include color close vision distance vision peripheral vision and depth perception.
The annual base salary range for this position in California is $95000 $105000. Please note that the salary information is a general guideline only. Air Liquide considers factors such as (but not limited to) scope and responsibilities of the position candidates work experience education/ training key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical Dental Vision Life Insurance ShortTerm Disability LongTerm Disability 401(k) match Flexible Spending Accounts EAP Education Assistance Parental Leave Paid time off and Holidays.
Our Differences make our Performance
At Air Liquide we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.
Employment Type
Full-Time
