Customer Accounts Specialist
Customer Accounts Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
At Mass General Brigham we know it takes a surprising range of talented professionals to advance our missionfrom doctors nurses business people and tech experts to dedicated researchers and systems analysts. As a notforprofit organization Mass General Brigham is committed to supporting patient care research teaching and service to the community. We place great value on being a diverse equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore we invite and welcome applicants from traditionally underrepresented groups in healthcare people of color people with disabilities LGBTQ community and/or gender expansive first and secondgeneration immigrants veterans and people from different socioeconomic backgrounds to apply.
Job Summary
Under the direction of the Manager of Customer Accounts the Customer Accounts Specialist is responsible for timely invoicing collections and maintenance of external customer billing for Mass General Brigham companies. The Specialist will demonstrate effective communication and organizational skills combined with a proven ability to interact with a wide range of professionals both internal and external to Mass General Brigham. This position operates within a central team and requires enterprisewide customer service support in addition to portfolio level assignments.Essential Functions:
Responsible for billing collections and customer resolution.
Generate customer invoices perform collections and resolve credit balances.
Review and resolve Account Receivable balances.
Investigate and resolve credit balances within established policy and procedural deadlines including realtime documentation and issuance of refunds.
May create monitor and close funds using the combined technology of Workday and Insight.
Qualifications
Bachelors Degree Accounting required
Accounting billing finance or related experience 23 years required
Knowledge Skills and Abilities
Strong accounting problemsolving and negotiation skills.
Advanced skills using Excel and Outlook.
Detail orientation and excellent followthrough with minimal supervision are required.
Strong customer service aptitude with a proven ability to work well with others.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half PeopleFocused half PerformanceFocused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
