Representative - Field Customer Service
Representative - Field Customer Service
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Job Description
Job Title: Representative Field Customer Service
In office Location: Rochester NY
Reports to: Supervisor Field Customer Service
The Hourly range for this position is dependent upon experience and location ranging from: $20.40 $25.00
Job Summary
This position is responsible for providing superior customer service to all RG&E customers. Customer Representatives communicate about all aspects of customers accounts. They process customer payments perform collections related transactions perform Department of Social Services transactions process customer requests for service handle billing inquires and handle other miscellaneous customer transactions and duties. This position will require travel to two different sites (Sodus NY and Rochester NY).
Responsibilities
Handles collection activities DSS transactions turnon/shutoff requests and billing inquiries for walkin customers in one of RG&Es Customer Offices.
Uses customer service skills and training to ensure quality customer transactionscustomers receive prompt courtesy service; customers receive accurate information; and customer records are updated accurately.
Audits and maintains all related records including meter data maintenance plans and equipment certification records.
Takes payment from customers and applies payment to customer account.
Balances cash drawer and prepares daily cash deposit.
Performs miscellaneous customer service transactions.
Assists with gas and electric emergencies
Skills and Qualifications
High school/GED with 2 years relevant experience required.
Strong interpersonal skills.
Good computer skills.
Mathematical abilities.
Good analytical and decisionmaking skills.
SAP experience.
RG&E billing and collections experience.
#LICP1
Company:
ROCHESTER GAS & ELEC CORPMobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race color religion national origin gender sexual orientation age marital status disability protected veteran status or any other status protected by federal state or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs you may request a reasonable accommodation by contacting our People and Organization department at .
Avangrid employees may be assigned a system emergency role and in the event of a system emergency may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut Maine Massachusetts and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Job Posting End Date:
April242025Required Experience:
Unclear Seniority
Employment Type
Full Time
