Senior Manager Change Management Commercial Bank
Senior Manager Change Management Commercial Bank
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Job Description
Were a top U.S. Commercial Bank committed to helping our clients succeed by providing access to tailored financial solutions enabling them to transact simply and reliably and building enduring businesses.
Our integrated team delivers expert change management solutions enables sustainable transformation and ensures effective change management and communications strengthen every client and associate interaction.
The individual in this role is responsible for leading Capital One Commercial Banks change management center of excellence to accelerate adoption and value realization of strategic initiatives. This role builds sustainable change capabilities manages associate and client impacts and partners closely with the Office of the President and Transformation Office to ensure successful implementation of major initiatives. The position reports to the Head of Marketing & Communications for Commercial Bank and leads a team of change management professionals.
Key Responsibilities:
Lead the development and implementation of a comprehensive change management framework that optimizes client and associate experience and balances risk mitigation with accelerated value creation across Commercial Bank
Partner across the Commercial Bank Office of the President Transformation Office leadership teams and key stakeholders to design and implement change strategies for major initiatives
Oversee the creation of change management plans including impact assessments stakeholder analyses change communication plans and other change strategies
Build and scale a sustainable change management center of excellence developing capabilities and processes that can be leveraged across the organization
Develop strategic narratives that drive understanding and confidence in transformation initiatives
Measure and report on change readiness adoption metrics and business impact of change initiatives
Lead and develop a team of change management professionals providing coaching and career growth opportunities
Identify and mitigate changerelated risks and resistance across the organization
Partner with Internal Communications team to ensure alignment of change communications with broader organizational messaging
Proactively engage with risk and regulatory stakeholders to secure early buyin for transformation initiatives
Establish change management methodologies tools and templates for use across Commercial Bank
Advise senior leadership on complex organizational change providing strategic counsel and influencing on sequencing and implementation approaches
Demonstrate success in leading change management for largescale transformation initiatives
Additional Responsibilities:
You have experience building change management capabilities in complex organizational environments
You excel at developing integrated approaches to change that move beyond siloed initiatives to holistic transformation
You can effectively optimize for client and associate experience balancing risk mitigation with the need for accelerated value creation
You have a proven track record of driving associate confidence in strategy through effective change management
You are skilled at developing strategic narratives that enhance adoption of transformational change
You can navigate complex stakeholder landscapes including regulatory considerations
Basic Qualifications:
Bachelors degree or military experience
At least 8 years of experience in change management or organizational development
At least 3 years of leadership experience
Preferred Qualifications:
9 years of experience as a change management practitioner in financial services
9 years of experience in change management or organizational development
4 years of leadership experience
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
#CommOps
The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean VA: $154600 $176400 for Sr Manager Process ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy childbirth or related medical conditions) race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law. Capital One promotes a drugfree workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23A of the New York Correction Law; San Francisco California Police Code Article 49 Sections; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Senior Manager
Employment Type
Full-Time
