Manager Digital Product Management
Manager Digital Product Management
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Job Description
You Lead the Way. Weve Got Your Back.
With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.
At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.
Join Team Amex and lets lead the way together.
The core of our company is not just the products we offer but the personal connections our customers have with our brand. You can create digital experiences from payments to rewards to servicing that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure frictionless payment options you can make a meaningful difference in our customers lives and help set us apart in the industry.
As part of the Global Merchant & Network Services group (GMNS) the Network & Acquirer Solutions (NAS) team is at the core of American Express uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic multiyear Enterprise Payments program to bring all payments together into a centre of excellence to drive operational excellence for payment enable innovative payment products services and capabilities to be built effectively and efficiently support our BU strategies more closely and deliver on our customers evolving payment needs.
How will you make an impact in this role
The role of Manager Enterprise Payments Product Management is an exciting opportunity for a talented product manager to define the product strategy and roadmap to deliver a bestinclass enterprise payment service for American Express. The incumbent will be a central member of the Enterprise Payments COE that is tasked with driving an enterprise critical multiyear MultiRail Payments program established to 1 accelerate the development of our enterprise payment services and 2 redesign the operating model surrounding it to drive excellence in payment . This role will help to reshape and transform how payment products are built and delivered at American Express. The Manager Enterprise Payments Product Management will collaborate closely with Business Delivery and Technology to define the product vision and roadmap for Enterprise Payments.
Key Responsibilities
- Help define the product vision and strategy for A2A / money movement products and services used across American Express.
- Evaluate market trends competitive landscape and customer feedback to identify opportunities to further enhance the product value proposition.
- Engage with and influence internal business stakeholders and partners to understand customer needs flesh out use case details collaborate on new/relevant product concepts and codevelop solutions to deliver on Enterprise goals.
- Understand evolving market regulations to inform the product strategy and ultimately achieve business objectives.
- Identify opportunities to leverage existing payment capabilities to deliver value for new use cases or new markets.
- Leverage external industry data and internal product metrics to inform product strategies.
- Deliver go to market strategy including the operationalization plans the commercialization strategy articulation of the value proposition and ongoing metrics to measure benefits realized.
- Own update and prioritize the product roadmap including new capabilities features services expanded markets product integrations decommission of products etc.
- Develop robust business cases to support prioritization of roadmap items.
- Collaborate with Product owners to align on product roadmap including new product features and enhanced services as required to deliver on the overarching strategy.
- Define capabilities for new payment products and services identify/prioritize use cases and design minimum viable product features and user stories to ensure a focus on delivering maximum value.
Requirements/Qualifications
- Relevant experience: Experience in product management product development management consulting and/or strategy. MBA preferred.
- Passion for payments: Passion for emerging payments fintechs and the evolving payments landscape (e.g. real time payments PSD2 APMs etc.. Knowledge of A2A money movement (ACH wires RTP etc. a plus.
- Resultsoriented: Passion to drive strategies to deliver results in a dynamic and highly matrixed environment.
- Intellectual curiosity: Highintellectual curiosity outofthebox creative & critical thinker with experience in complex problem solving and strategic thought leadership.
- Entrepreneurial spirit: Ability to mobilize and lead crossfunctional team collaboration to achieve results in a fast paced multipartner environment with constant change.
- Highly collaborative: Ability to effectively collaborate with and build strong relationships with internal and external stakeholders to deliver on shared objectives.
- Agility: Ability to operate in ambiguity white space and an environment with quicklyevolving priorities.
- Effective communicator and influencer: Ability to influence key partners and executive stakeholders. Excellent communication skills proficient in developing excellent quality presentations and deliverables for an executive audience.
We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financialwellbeing and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
Required Experience:
Manager
Employment Type
Full-Time
