Senior Manager Service II
Senior Manager Service II
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Job Description
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Job Description:
MOVE YOUR CAREER FORWARDWITHRYDER!
Be a vital player for one of the largest and most recognizable names in
Logistics Transportation Fleet Maintenance and Supply Chain Services in the World!
We are seeking the best and most promising candidates to provide creativity agility and superior customer service that will exceed our Customers you possess a strong work ethic and a burning desire to succeed and grow your career then we have an opportunity forYOU!
Summary
The Senior Manager Operations II manages the operations and personnel for approximately 601 equivalent truck units comprised of one or more locations. May have Operations Managers Operations Supervisors TechniciansInCharge Customer Service Coordinators Parts Responsible Persons and Administrative Assistance to support the needs of assigned location. At this level of a complex operation the Senior Operations Manager II must be able to accomplish results through the effective delegation of work and responsibilities and effective management of the team thus ensuring business objectives and labor requirements are met. The Senior Operations Manager II is responsible for ensuring that the needs of the customers are being met while balancing the financial targets against the requirements of the business. This position is responsible for the management of location(s) performance against comprehensive metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes Standard Operating Procedures and Standard Repair Practices. As with all FMS Shop positions the Senior Operations Manager II is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position for Maintenance Manager or Manager of Quality Assurance roles.
Essential Functions
Operations Management:
Responsible for the oversight of work analysis vehicle planning and scheduling scheduling and assigning work to technicians productivity tracking and optimization shift and shop meetings and RO review and approval.
Performs complex strategic Labor Planning by evaluating incoming work and allocating resources balancing shift schedules establishing operating hours and level loading workload to maximize efficiency and productivity.
Responsible for optimizing labor at the shop and ensuring the optimal mix of straight time O/T and Outside Repair.
Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours.
Oversee the of the Workflow Management process.Labor Management:
Provides leadership training development and oversight to a selfdirected management team assigned to the branch (es) to include the Operations Manager Operations Supervisors Technicians In Charge Customer Service Coordinators and Technicians.
Responsible for Performance Management of all assigned personnel.
Responsible for successful development and of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown Rework and Running Cost trends.
Evaluates and makes recommendations for future staffing based on changes to the business environment.
Responsible for Recruiting Hiring Onboarding Payroll and Succession Planning.Customer Management:
Directly responsible for customer relationship management to include issue resolutions customer satisfaction and retention as well as ensuring uptime.
Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements.
Oversight to ensure successful of the Customer Communication Protocol.
Partner with the Sales Team to ensure proper scoping of prospective new business opportunities and identify opportunities for growth within existing customer base.
Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service.
Conduct customer visits and Annual Reviews as required by the Customer Care Plan.
Responsible for Customer Retention and Maintenance CSI through optimal of the Maintenance Promise.Financial Management:
Develop and manage budgets as well as implementing cost control measures related to maintenance operations budget and location P&L statement to meet short and long term financial goals.
Directly responsible for successful of Maintenance Initiatives to attain or exceed specified financial targets.
Responsible for the optimization of net maintenance cost per unit.
Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services. Responsible for ensuring accuracy of thirdparty invoices and the quality of worked outsourced to vendors.
Oversight and exception management of Payroll Purchase Order approval and invoice reconciliation and fuel reconciliation.
Responsible for the successful of the customer bill back process to include identification review and approval of bill back opportunities. Responsible for ensuring proper documentation and explanation/ reporting of rebillable activity.
Responsible for the successful of the Warranty process and maximizing warranty recovery.
Ensure data integrity in the Shop Management Online system.Asset Management:
Directs his/her management team in order to maintain the appearance and maintenance of assigned locations including sustaining 6S standards throughout the shop.
Responsible for the of Asset Management initiatives at the shop level.
Prepares business case for Capital Expenditures.
Prioritize and approve shop tooling and equipment requirements based on needs and scope.
Management and oversight of vehicle specifications and vehicle inservice/outservice process.
Provide expert insight during business unit asset management review.
Ensure all vehicles have required specifications in SAM.
Oversight of Parts Inventory management policies and proceduresQuality Management:
Performs complex quality planning by developing corrective action and counter measures to operational quality issues.
Oversight and/or of Quality Inspection of PM & repairs as well as In Process Reviews of nonPM work.
Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized.
Responsible for all Mandatory Compliance items at the Shop Level as identified on the Quality Review inspection list.
Accountable for all Quality Metrics within the Shop.
Lead breakdown root cause analysis implement corrective actions locally and when necessary communicate issues to Technical Assistance Center.
Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.
Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives.
Ensure Cleanliness and quality of repair for all maintained vehicles.
Accountable for maintenance of all relevant documentation required to meet and/or exceed local state federal as well as customer requirements
Comply with Safety and EPA regulations and requirements
Additional Responsibilities
Performs other duties as assigned.
Skills and Abilities
Ability to optimize of complex strategic labor financial quality operating safety and asset processes and related metrics
Assumes personal responsibility for actions
Strong sense of personal accountability and a proven track record of achieving desired results
Strong verbal and written communication skills
Ability to work with reporting systems to pull data for analysis and decision making (preferred)
Demonstrated commitment to a safe work environment quality and customer service as evidenced by previous experience and performance track record
Ability to build strong customer relationships
Must have demonstrated customer service focus
Must have demonstrated workflow analysis and management skills
Demonstrates problem solving skills
Ability to independently solve complex operational problems in a timely fashion
Ability to proactively resolve critical customer issues with large key accounts
Ability to lead train and develop a self directed management workforce including effective delegation and management of assigned work
Ability to create and maintain professional relationships within all levels of the organization (peers work groups customers supervisors)
Ability to work independently and as a member of a team.
Flexibility to operate and selfdriven to excel in a fastpaced environment.
Capable of multitasking highly organized with excellent time management skills
Detail oriented with excellent followup practices
Experience using Microsoft word and excelintermediate preferred
Experience with Fleet management Software preferred
Exposure to working with strategic labor financial operating quality safety and asset processes as well as related metrics required
Maintenance and Technical experience in a shop environment preferred
Qualifications
H.S. diploma/GED required.
Associates degree preferred.
Bachelors degree preferred..
Four 4 years or more in an operations environment or demonstrated success in a Ryder role. required.
Three 3 years or more supervisory experience. required.
Travel
110
Safety Sensitive
NonRegulated Tech
DOT Regulated
No
In addition to a comprehensive benefit package a 401(K) Savings Plan with a company match discounted stock purchase options and performancebased annual cost of living increases we are proud to offer:
- Comprehensive training and the ability to continue your professional development
- Regional and local Ryder resources to help guide and support as we grow this offering.
- The stability and peaceofmind that comes with working for a WorldClass Fortune 500 organization that has been in business for over 85 years with over 36000 employees worldwide.
- 12 weeks of paid maternity leave.
- Additional day of Paid Time Off for Military Veterans.
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Job Category
MaintenanceCompensation Information:
Thecompensationofferedtoa candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and/or longterm incentive plan based on the level and/ for the position are below:
Pay Type:
SalariedMinimum Pay Range:
88kMaximum Pay Range:
92kBenefits Information:
For all Fulltime positions only: Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a taxadvantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a @ email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an online questionnaire. During an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder ator.
Current Employees:
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Required Experience:
Senior Manager
Employment Type
Full-Time
