Position Overview

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Product Owner III within PNCs ServiceNow Technology organization you will be based in Pittsburgh Cleveland Dallas or Birmingham.

Key Responsibilities:
Define Product Vision and Roadmap
Lead the creation of a clear product vision for ServcieNow Portfolio Management that aligns with business strategy and customer needs. Build and maintain a product roadmap that reflects both shortterm deliverables and longterm initiatives

Stakeholder Management
Act as the primary liaison between business stakeholders technical teams and other departments. Gather prioritize and document requirements to ensure the product meets user needs and expectations

Product Backlog Management
Own and prioritize the product backlog for ServiceNow Portfolio Management. Define user stories maintain backlog and collaborate with development teams to ensure features are delivered on time and meet quality standards

Collaborate with Development Teams
Work closely with ServiceNow developers business analysts and other stakeholders to ensure successful design development and delivery of ServiceNow Portfolio Management capabilities including demand management resource management and portfolio optimization

End User Testing
Ensure the quality of deliverables by defining acceptance criteria and coordinating testing phases. Validate that features meet business requirements and function as expected.

Reporting and Analytics
Provide insights on product performance roadmap progress and portfolio management metrics. Deliver reports and presentations to senior leadership to drive decisionmaking

Risk Management
Identify potential risks dependencies and blockers and work proactively to address them. Ensure alignment with overall ServiceNow and IT strategy

Training and Support
Support training initiatives for internal users and business stakeholders to ensure successful adoption of the ServiceNow Portfolio Management product

Job Description

• Owns the vision and definition of the product. Serves as the voice of the Customer. Ensures the Scrum Team(s) effort is concentrated on the right priorities based on business value.
• Defines and conveys the vision to the team(s) in order to address client requirements to ensure a successful product for business objectives.
• Accountable for the creation of and the integrity of the product backlog. Prioritizes and leads grooming of the product backlog.
• Works closely with the Scrum Master(s) and development team(s) to ensure the right items are focused on during the development process. Primary point of contact for questions from the team(s) and is empowered to make decisions.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability Customer Solutions Data Visualization Prioritization Scrum User Experience (UX) Design

Competencies

Agile Development Business Acumen Design Thinking Effective Communications Innovation Interpersonal Relationships IT Standards Procedures & Policies Managing Multiple Priorities Organizational Leadership Planning and Organizing Solutions Development

Work Experience

Roles at this level typically require a university / college degree with 5 years of industryrelevant experience. Specific certifications are often required. In lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for fulltime employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and longterm disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and parttime employees visitYour PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also calland say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.