Product Ops Specialist
Product Ops Specialist
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Job Description
About the role:
Gartner Peer Community is an influential network of business leaders where they can discuss key issues and critical business decisions. Product Operations Specialist consistently drives client visits participation and engagement within Gartner Peer Community ensuring a valuable experience where clients can learn from each other and get answers to their questions in an online community. A successful candidate will have a deep understanding of both product and client management along with excellent content creation & communication skills. In this role youll work closely with the product engineering and content teams to improve the client experience and internal support processes.
What you will do:
Bachelors degree or equivalent. Engineering or Business Studies or Economic/English Hons preferred
Overall 23 years of relevant industry experience in a Product Marketing or Community team
Encourage existing users to visit contribute posts and share content through proactive outreach
Drive new users to the platform by extracting prospect lists through different databases and proactive outreach
Pull and analyze metrics regularly to identify patterns trends and monitor forum health
Provide recommendations based on the analysis resulting in improved processes and client experiences.
Drive experiments to drive growth and contribution within the platform
Triage unanswered questions and other community requests.
Do Survey Setup & Planning on platform and proactive outreach to achieve desired number of survey responses
Manage internal stakeholders and align business objectives through client engagement
What you will need:
Strong analytical & problemsolving skills with the ability to leverage data to substantiate campaign strategies and value propositions.
Proficient in Excel and PowerPoint to prepare and present reports/analyses.
Very Strong Oral & Written Communication skills.
Knowledge of different email tools like Eloqua Lemlist etc preferable.
What we offer:
In addition to an outstanding work environment with rapid advancement potential Gartner associates enjoy exceptional compensation and benefits including:
Competitive base salary
Generous performancebased rewards
Opportunities to strengthen market research expertise
Who are we
At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their missioncritical priorities.
Since our founding in 1979 weve grown to more than 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast virtually untapped market potential ahead of us providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.
We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.
What do we offer
Gartner offers worldclass benefits highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.
Ready to grow your career with Gartner Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race color creed religion sex sexual orientation gender identity marital status citizenship status age national origin ancestry disability veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources ator by sending an email to.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
