Operations Customer Experts for Healthcare company - DutchFlemish speaker mfx
Operations Customer Experts for Healthcare company - DutchFlemish speaker mfx
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Job Description
World Talent Selection is an International Recruitment company based in Portugal. We specialize in recruiting Talent in the areas of Customer Service Tourism and Secretariat in several markets.
We Talent Spirit !
You speak Dutch and you have a passion in Healthcare We are recruiting Dutch speaker for Operations Customer Expert in Lisbon!!
Your working day :
- Customer Support: Provide assistance via phone email and chat for inquiries about insulin pumps accessories and related services.
- Product Expertise: Share comprehensive information about products and services helping customers make informed decisions tailored to their needs.
- Technical Assistance: Assist customers in connecting insulin pumps to smartphone apps for seamless integration and optimal usability.
- Empathetic Problem Solving: Address customer inquiries with a high level of empathy ensuring satisfaction and fostering trust in every interaction.
- User Guidance: Educate and guide users on the effective use and management of their insulin pumps empowering them to navigate their healthcare journey confidently.
- Documentation: Maintain detailed records of all customer interactions and inquiries using the SAP CRM system for accurate tracking and followup.
- Issue Escalation: Identify and escalate complex or unresolved issues to higherlevel support or management ensuring prompt resolution.
- CrossTeam Collaboration: Work closely with local 2nd Level Support and internal departments to provide efficient and effective solutions to customer concerns.
- Database Management: Perform routine customer service tasks including updating and maintaining the customer database.
- Proactive Outreach: Conduct followup communications to assess and enhance customer satisfaction levels identifying areas for improvement.
- Complaint Management: Handle complaints and oversee the returns process in compliance with company policies.
What you need to know to have a chance of getting this job :
- Fluent in Dutch & English (C1
- Experience in Customer Support/Technical Support
- Great communication
- High school diploma minimum
- Valid work permit in Portugal
You will benefit :
- Competitive salary Bonuses Meal allowance
- Work in sunny Lisbon Office
- Initial training during 4 weeks
- Work schedule : Monday to Sunday between 7am to 10pm // 8h per day with 2 days off per week / Rotating Shifts.
- Private Heathcare & Dentalcare from contract signature
- Stable work and career progression;
- Great activities
And for candidates abroad..
- Airport Pickup
- Flight refund after 9 month in the company
- Accommodation in a room in a flat shared with others employees
Starting date : April 28th 2025
Fluent in Dutch C2 & English C1 Experience in Customer Service/ Content Reviwer; Great communication;
Education
High School mandatory Valid Work Permit in Portugal
Employment Type
Full Time
