Program Manager II Long Term Care Ombudsman Program Grade N25
Program Manager II Long Term Care Ombudsman Program Grade N25
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Job Description
About the Position
The anticipated salary range for this position is$81122 $122027 WHO WE ARE
Montgomery County islocatedadjacent toWashington D.C. and with over one million residents is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery Countycontainsmany major U.S. government offices scientific research and learning centers and business campuses.
The Department of Health and Human Servicesis responsible fordelivery of the Countys public health and human services that meet the needs of our communitys most vulnerable childrenadultsand seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2000 employees the Department of Health and Human Services is the largest County Department.
As aDepartment we believe health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing transportation education employment health care human services safe neighborhoods and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.
WHO WE ARE LOOKING FOR
TheLongTerm Care Ombudsman Programin Aging and Disability Services is currently recruiting for an enthusiastic professionalto lead a dedicated team who helps to protect and improve the quality of care and quality of longterm care for Montgomery County residents through advocacy. The LongTerm Care Program is a residentcentered advocacy program. The Manager ensures that LTCOP accomplishes its goals to address resident right issues and concerns.
What Youll Be Doing
This Positionrequiresknowledge of the LTCOPin accordance withthe Older American Act.
The positionadvocates for County residents by interfacing with nursing homes group homes assisted living facilities staff residents and family of residents for the betterment of the aging population.
This position provides leadership that involves daytoday resolution of complex problems to reduce barriers to services and teamwork.
The position provides staff supervision implements regulations and procedures and is accountable for the effectiveness of the LongTerm Care Ombudsman Program.
The position manages nine merit staff responsible for complaint investigations and resolutions for over 7800 Long Term Care (LTC) beds in the County. The merit staffs conduct weekly facility visits develop inservice training for facility staff related to health care issues and organize family councils.
The program also recruits trains and supervises volunteers in 34 nursing homes and over 200 assisted living facilities. The merit staff conduct weekly facility visits develop inservice training for facility staff related to health care issues and organize family councils. Volunteers investigates and resolves complaints from facilities residents and families. The program manager must ensure that the staff and volunteers have the necessary knowledgeskillsand training tofacilitatecomplaint resolution.
This position requires proven oral and written communication skills that include exercising tact and diplomacy where needed.
This position requires excellent organizational skills knowledge of LTC regulatory environment and the ability toanticipateand adapt to changes in all areas of management personnelpolicyand regulations.
In addition to the duties above this positionrepresentsthe County at Statewide Ombudsman meetings and serves on several taskforces addressing LTC residents rights the protection of vulnerable adults and end of life care and other duties as assigned.
Minimum Qualifications
Experience:Thorough five 5 years professional experienceworkingina LongTerm Care Ombudsman Programserving seniors and persons with significant disabilities in nursing facilities or assisted living facilitiesincluding35 years professional experience supervising staff.
Education:Graduation from an accredited college or university with aBachelors Degree.
Equivalency:An equivalent combination of education and experience may be substituted.
Preferred Criteria Interview Preferences
Preferred Criteria
Abachelors degree inHuman Services
At least three tofiveyears ofmanagerial experiences within a Health and Human Service Agency or relatedfield
At least five years of experience leading volunteer efforts: recruitment retention training supervision and recognition
Long Term Care Ombudsman certification
Interview Preference
Five years of practical knowledge of resolving complaints and mediation strategies.
Five years of knowledge on policies and federal guidelines directing the work of LongTerm Care Ombudsman.
IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer committed to workforce diversity. Accordingly as it relates to employment opportunities the County will provide reasonable accommodations to applicants with disabilities in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference refer to the Careers webpage onHiring Preference.
All applicants will respond to a series of questions related to their education relevant experience knowledge skills and abilities required to minimally perform the job. The applicants responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a Lateral Transfer candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position you may be required to provide evidence that you possess the knowledge skills and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation the Countys Public Employees (which does not include employees of the Sheriffs office) are subject to the Countys ethics law including the requirements to obtain advanced approval of any outside employmentand the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at19A12 of the County Code. Additional information about outside employment can be obtained from theEthics Commissionwebsite.
Required Experience:
Manager
Employment Type
Full-Time
