Associate Field Service Coordinator
Associate Field Service Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provide timely assistance and direction in management and completion of assignments (vehicle inspectionsdealer surveys etc..
- Receive assignments from the OE assign cases log case information to EAA Service Associates track acceptances and completions of assignments.
- Prepare and provides required reports to clients Reviews SA availability lists and update map.
- Schedule and dispatch field service technicians to customer locations.
- Coordinating service requests and ensuring timely response to customer inquiries.
- Managing service orders including opening tracking and closing them in a timely manner.
- Providing technical support to field service technicians as needed.
- Monitoring field service activities to ensure quality and adherence to service standards.
- Communicating with customers to provide updates on service status and resolve any issues.
- Maintaining accurate records of service activities including parts used and time spent on each job.
- Collaborating with other departments such as sales and engineering to ensure customer satisfaction.
- Analyzing field service data to identify trends improve processes and optimize service delivery.
- Provide OEs with quarterly reviews
- Setup onboarding trainings for new EAA Service Associates
- Setup trainings for EAA Service Associates for special projects
- Coach and assist other FCs
- Ability to create work instructions for their role and special project
Qualifications :
KNOWLEDGE and EXPERIENCE:
Required:
- Strong organizational skills
- 13 years of project management or related field experience
- Proficient in Microsoft Office Suite
- Understanding of automotive systems and technologies
Preferred:
- Courses or experience in project management and/or technical automotive operations
SKILLS & ABILITIES:
Required:
- Strong organizational skills
- Excellent communication abilities
- Ability to negotiate with outside organization contacts such as installers and general contractors
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Equal Opportunity Employer including disability / veterans.
Comprehensive Benefit Offering All benefits are effective DAY 1!
- Medical Dental & Vision
- Life and Supplement Life
- Long and Short Term Disability (after 30 days)
- Paid Time Off & Holidays
- 401K with generous company match
- In addition to 401K additional retirement benefit 100 company paid
- Annual bonuses
- Tuition Assistance
- Paid Volunteer Time
- Associate Discounts on Bosch products like home appliances powertools thermal products like tankless water heaters and more
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
