REF64075V- Application Support Engineer- WTS - Pune
REF64075V- Application Support Engineer- WTS - Pune
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Job Description
Description of the team
Plaids suite of products empowers users to seamlessly link up with the applications of their choice. Our consumer support team works to support our consumers by acknowledging informing and empowering our consumers through every step of the linking or unlinking process. Our consumer support team handles a wide spectrum of issues spanning from technical queries to concerns regarding security and privacy. As the frontline interface between Plaid and our users we ensure a smooth and reliable experience for all.
Description of the role In this role you will:
Triage all consumer tickets to prioritize the queue
Diagnose the problem stated in the tickets
Work crossfunctionally to address the problem and communicate back to consumers.
Provide cross functional feedback to partners to make the consumer experience better
Work on projects with the team to improve internal and external processes
Responsibilities You will be responsible for:
Supporting consumers with their concerns in regards to connection errors supporting consumerfacing new products and communicating with consumers about their product feedback
Logging and tracking consumer complaints
Assisting team in maintaining macros help center content and consumer voice projects
Working crossfunctionally with partners to resolve consumer inquiries
Qualifications :
Need to have
1 years of support experience in a support role and the ability to exude a genuine interest and passion for Support
Effective communication (written and verbal)
Strong attention to detail
Proficient at working remotely
Critical thinking and problem solving skills
Nice to have
Experience communicating technical issues to nontechnical consumers
Experience working with legal compliance and engineers account managers Account managers and QA teams
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
