Customer Support Assistant
Customer Support Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
Hype Tier is seeking a reliable and detailoriented Customer Support Assistant to join our team in Boston. The ideal candidate will be responsible for providing exceptional service to our clients by addressing inquiries resolving issues and ensuring a smooth customer experience. This is a great opportunity for individuals who are organized professional and passionate about customer care.
Responsibilities:
Respond to customer inquiries via phone email and live chat in a timely and professional manner
Resolve customer complaints and provide appropriate solutions
Maintain accurate records of customer interactions and transactions
Collaborate with internal teams to follow up on customer needs and feedback
Assist with processing orders forms applications and requests
Identify and escalate priority issues when necessary
Support the improvement of service procedures and standards
Qualifications :
Qualifications:
High school diploma or equivalent; associate or bachelors degree preferred
Previous experience in customer service or administrative support is an advantage
Strong verbal and written communication skills
Excellent organizational and multitasking abilities
Proficient in Microsoft Office and basic computer applications
Ability to remain calm and professional in challenging situations
Additional Information :
Benefits:
Competitive salary: $49000 $53000 per year
Opportunities for career growth and development
Supportive and teamfocused work environment
Skills development through ongoing training and mentorship
Fulltime position with consistent weekday schedule
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
