- Maintain complete knowledge of the following (to include but not limited to):
- All hotel features / services hours of operation
- Hotel function space entertainment options menus and floral decoration options
- Hotel safety guidelines and evacuation plan
- Scheduled daily group activities
- Answer incoming phone calls in a pleasant manner using Hotels telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
- Coordinate all group arrangements
- Work with group contacts to facilitate program planning and requirements
- Communicate group needs and specifications to all relevant departments
- Maintain a record of all clients and their profile.
- Organize regular visits in accordance to a predetermined plan.
- Prepare a monthly schedule to record all sales and other related activities for the preceding month.
- Closely observe matters pertaining to competition (sites prices services offered on a regular basis).
- Determine and recommend prospective customers by analyzing historical and other statistical information and prepare customer call analysis reports.
- Handle additional responsibilities as & when delegated by the Management.
Additional Information :
Your team and working environment:
In 12 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime