Guest Experience Supervisor Pre-Opening - The Lake Como EDITION - Season 2025
Guest Experience Supervisor Pre-Opening - The Lake Como EDITION - Season 2025
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Job Description
The Como Lake EDITION
Nestled along the western shore overlooking the Bellagio mountains The Lake Como EDITION combines striking design and Italian warmth with a sophisticated luxury lifestyle experience. Lakeview rooms and suites indoor and outdoor restaurants and bars a unique floating pool and a spa sanctuary deliver an unforgettable escape.
POSITION SUMMARY
Answer record and process all guest calls requests questions or concerns. Contact appropriate individual or department to resolve guest call request or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines check back with callers on hold to update status take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service providers customer support line. Assist callers with credit card calling card long distance collect overseas and person to person calls. Log guest requests incidents adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.
Assist management in training scheduling evaluating motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents injuries and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager the service delivery of a worldclass luxury hotel and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act polish with personality perfectionism with individualism and comfort with charisma and charm. The brand targets sophisticated knowledgeable consumers who understand quality originality design and service excellence but who want it without limitations breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
But to create this magical experience we need you. We are looking for outgoing authentically amazing people who are looking for a place to work that inspires them challenges them and makes them proud to come to work. A place where service comes from the heart not from a handbook. A place that delivers a neverending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today. In joining EDITION you join a portfolio of brands with Marriott International.Bewhere you can do your best workbeginyour purposebelongto an amazing globalteam andbecomethe best version of you.
Required Experience:
Manager
Employment Type
Full-Time
