ServiceNow Business Analyst - Bilingual - TI020425-1
ServiceNow Business Analyst - Bilingual - TI020425-1
Posted on :
19-04-2025
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1 Vacancy
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Job Description
Heres the impact youll make and what well accomplish together
TELUS Digital ServiceNow Practice provides design implementation integration consulting management and support services to multiple internal and external clients. We are searching for a talented Business Analyst to work on multiple ServiceNow projects.
The ServiceNow Business Analyst is responsible for gathering IT and business stakeholder requirements related to ServiceNow and partnering with the ServiceNow Application Architect and development team to transform the requirements into a viable solution.
Responsibilities
Qualifications and Skills
Education/Certifications
TELUS Digital ServiceNow Practice provides design implementation integration consulting management and support services to multiple internal and external clients. We are searching for a talented Business Analyst to work on multiple ServiceNow projects.
The ServiceNow Business Analyst is responsible for gathering IT and business stakeholder requirements related to ServiceNow and partnering with the ServiceNow Application Architect and development team to transform the requirements into a viable solution.
Responsibilities
- Gather and document business requirements; translate them into functional ServiceNow solutions
- Analyze workflows recommend improvements and align solutions with business goals
- Facilitate Agile ceremonies (e.g. sprint planning daily standups retrospectives) to ensure team alignment
- Write user stories define acceptance criteria and manage the product backlog
- Act as a liaison between stakeholders and technical teams ensuring clear communication
- Support UAT provide training and drive continuous improvement initiatives
- Track progress using Agile metrics and ensure timely delivery of ServiceNow projects
- Provide expertise and knowledge of IT Configuration Asset Management processes CMDB Discovery and Service Mapping tools
- Provide recommendations for the current and future CMDB platform evolution maintenance and data integrity
- Provide expertise and knowledge for processes that consume CMDB data e.g. Incident Problem SDLC Asset and Change
- Provide recommendations to help gather validate and maintain accurate data on all IT assets and configurations including hardware software network devices applications and services
- Identify and document relationships and dependencies between different IT assets enabling accurate impact analysis and understanding of the IT landscape
- Create and maintain documentation related to CMDB/Discovery processes procedures and guidelines.
- Promote continuous process improvement practices through process metrics/KPIs dashboards and role accountabilities
- Manage and communicate process and business requirements to the implementation team as a bridge to ensure that the proposed solutions meet the customers expectations
- Participate in testing and ensure all the required documentation is in place to support the client and the Managed Service team where needed
- Assist with Project Management activities such as project scope estimation and planning
- Assist the Sales team with new client bids SOW and RFPs
- Lead demonstrations of the product both standard and tailored to prospects existing customers either onsite or via Meet
- Support change management processes by assessing the impact of proposed changes and ensuring that all changes are properly documented and recorded
Qualifications and Skills
- 2 years of experience directly related to ServiceNow CMDB Discovery implementation and process consultancy
- Strong understanding of ITIL framework standards
- Strong experience with ServiceNow ITSM CMDB and related modules
- Proficiency in business requirements gathering analysis process modeling and documentation
- Knowledge of IT asset management (ITAM) and discovery tools is a plus
- Expertise with Software Development Lifecycle (SDLC) and Agile practices
- Proven experience in defining and deploying to be best practice processes and in identifying solutions from a people process and technology perspective
- Excellent communication skills (both written and verbal) with strong presentation and facilitation skills
- Solid experience in requirements gathering including experience in creating process documentation
- Demonstrate ability to influence and consult (providing options with pros cons and risks) while providing thought leadership to stakeholders in solving governance process or technical problems
- Strong interpersonal skills customer centric attitude ability to deal with cultural diversity
- Proven team player and team builder
- Ability to demonstrate analytical and problemsolving skills
- Ability to mentor novice staff and drive quality value and best practices
- English and French (optional)
Education/Certifications
- Bachelors degree in Information Technology Computer Science or a related field (or equivalent work experience)
- ServiceNow certification such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) and Certified Application Developer
- ITIL certification preferred
Required Experience:
IC
Employment Type
Full Time
Key Skills
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