Supervisor Bus Operations
Supervisor Bus Operations
Posted on :
19-04-2025
Employer Active
1 Vacancy
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Job Description
Description
Contract up to 18 months
Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express as well as the PRESTO fare payment system. We are also building new and improved rapid transit including GO Expansion Light Rail Transit routes and major expansions to Torontos subway system to get people where they need to go better faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx equity diversity and inclusion are essential to living our values of serving with passion thinking forward and playing as a team.
Our Bus Operations East Office is seeking an experienced Supervisor Bus Operations to ensure that bus service is reliably provided each day with significant attention to efficiency safety and customer experience in alignment with the mandate and commitments of Metrolinx.
Rotating shifts (am/pm)
Rotating weekends
Rotating garages (East Gwillimbury Steeprock Oshawa Union Station Bus Terminal)
What will I be doing
- Executes supervisory oversight through active performance management of Bus Drivers.
- Identifies and document performance issues; collaborates with the Assistant Manager and/or Manager and the Amalgamated Transit Union (ATU) representatives to take action for resolution.
- Reviews and initiates appropriate actions in response to passengerrelated service delivery issues.
- Maintains accurate and useful data on ridership route incidents sales and other pertinent measures.
- Leads the implementation of operational/route functions assigning specific buses to preselected runs in accordance with the bus cycling plan and recommending changes due to passenger traffic impacts.
- Conducts regular and frequent operational performance safety and compliance audits.
- Researches and recommends operational improvements.
- Adjusts service in response to unforeseen circumstances.
- Leads the resolution of passenger complaints or disputes within assigned area of responsibility.
- Acts as a frontline spokesperson to the public providing current and relevant information or escalating concerns when required.
- Coordinates with various municipalities including municipal transit providers for short and longterm route and service changes.
- Generates recommendations in response to emerging passenger needs e.g. Extra buses trips schedule changes.
- Initiates improvements to transit services and operational efficiency by facilitating dialogue and informationsharing as well as motivating all employees to look for new ways to exceed passenger expectations.
- Champions change and advocates for implementation of Metrolinx/GO strategies and business plans.
- Completes and submits accurate records for personnel regarding compensation payout.
- Assesses service continuously for operational efficiencies.
- Supervises Bus Drivers on a daytoday basis including coaching mentoring and guiding in order to motivate excellent performance.
- Assesses training or other performance development needs and make recommendations for provision.
- Demonstrates leadership and core competencies at a high level of development and is an exemplary model of living the corporate Values and Code of Ethics.
- Works with Third Party Carrier companies for the delivery and communication of service.
- Manages implementation of the incident management processes identified in the Business Continuity Plan coordinates emergency responses and communicates service status updates to internal stakeholders and delivers communication to external Stakeholders during service recovery adjustments and delays.
- Coordinating emergency response and communicating service status to both internal and external customers.
- Managing internal and external customer communications in conjunction with service recovery adjustments and delays.
- Participating on various project teams and committees.
What Skills and Qualifications Do I Need
- Postsecondary degree or diploma or a combination of training and experience deemed equivalent for this role.
- A minimum of 4 years experience driving highway coaches and/or city transit buses in an urban centre.
- Supervisory or team lead experience in a unionized environment is preferred including scheduling crews and implementing route adjustments/changes.
- Experience maintaining excellent labour relations and managing through disputes is an asset.
- A valid Ontario Class C drivers license with a Z endorsement and an acceptable (safe) driving record for the past 5 years.
Dont Meet Every Requirement
If youre excited about working with Metrolinx but your past experience doesnt quite align with every qualification of this posting we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equitydeserving communities including those who identify as Indigenous Black racialized women people with disabilities and people with diverse gender identities expressions and sexual orientations.
Accommodation:
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process please let our Recruitment team know by contacting us at:or email .
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send timesensitive correspondence we recommend that you check your email regularly. If no response is received we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
For Internal applicants with the recent implementation of the Internal Mobility Policy the internal recruitment process has changed for nonunion roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policybefore submitting your application.
Should it be determined that any background information provided is misleading inaccurate or incorrect Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest however only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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