Sr Program Manager - Business Operations Customer Service Security CS Sec

The Customer Service Security organization within Amazon Stores Security is currently hiring for a Senior Program Manager of Business Operations.

In this role you will work in tandem with the organizations leadership team to strategically operate and develop the organization. This role will support the development and delivery of short and longterm business and financial goals. This role is a great opportunity to build security experience help ensure customers are protected and delighted when engaging with customer service and work closely with Amazon leadership stakeholders and crossfunctional teams. The position will report directly to the Director of Customer Service Security.

Key job responsibilities
Build and manage our business planning and operating cycles establishing the cadence to meet critical business timelines and ensure sub teams meet organizational requirements and commitments
Drive cohesion between the sub teams by providing visibility to current and future projects and initiatives across the teams
Advise and consult organizational leaders to ensure we effectively and efficiently meet and exceed our goals
Prepare and deliver datadriven recommendations to key global stakeholders
Identify assess and establish new partnership opportunities
Work with stakeholders to define the business requirements for new and existing programs products and systems implementations and their impact on program budgets
Develop and manage the organizations budget ensuring longterm strategic plans annual operating budget and forecasts support and align with our strategy
Support the creation of Weekly/Monthly/Quarterly Business Reviews and other presentations to advise leaders and key business partners about ongoing operations and projects inflight
Draft presentations and briefs for meetings/engagements with key internal and external stakeholders
Support people development initiatives including the tracking of organizational requirements such as training and compliance

Strategic Operations &
Support and drive daytoday operations to deliver on the teams strategy and operational plans aligned with the strategic vision of the organization
Develop contribute to and maintain the centralized repository of workflows tools documentation and standards looking to minimize complexities and optimize efficiency and engagement
Identify and pursue cost reduction and efficiency opportunities
Support and drive the development of consistent standards and processes across the team to effectively advocate for operational excellence
Facilitate conversations: create opportunities for synergies across the business to support crossfunctional initiatives
Operate as an internal consultant working directly with multiple stakeholders
Look for new opportunities innovations and insights within the company and industry to provide visibility to emerging trends and innovations.
Coordinate with executive support to plan for regional and global leadership meetings

Metrics & Reporting
Work closely with crossfunctional team members to track monitor review and execute on performance metrics
Define and deliver operational reporting that provide strategic insights
Measure and track success against internal KPIs and other key metrics to drive operational efficiency and effectiveness

About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve.


Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.

Training and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing training and other careeradvancing resources here to help you develop into a betterrounded professional.


6 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership

2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.