Customer Operations Manager
Customer Operations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
SCOPE OF ROLE:
The Customer Operations Manager is responsible for customer support. This includes but not limited to customer data quality optimizing internal processes implementing strategies collaborating with crossfunctional stakeholders managing sales technologies and ensuring the sales team operates efficiently to achieve business goals to drive sales growth.
MAJOR RESPONSIBILITIES:
- Team Management: Lead mentor and develop a team of customer operation specialists to achieve team and performance goals. This leader will hold team the accountable to elevated business system analytical skillsets ensuring all aspects of the customer onboarding journey is simple sustainable and automated.
- Operational Strategy: Develop and implement strategies to improve customer maintenance / MDM and CRM management operations. Develop build and execute a technical capability roadmap. Ensure data quality and consistency to global standard processes in Salesforce CRM with integrated ERP and Informatica MDM.
- Process Improvement: Identify and implement process improvements to increase efficiency and effectiveness of customer setup / CRM maintenance requests. Identify and implement technical AI and creative solutions to drive efficiency and SLAs. Create audit and recommend automation tools to streamline processes and data records.
- Customer Satisfaction: Monitor SLA on CRM maintenance requests and metrics to ensure high levels of customer satisfaction. Apply VDM and critical thinking skills to address root causes and implement action plan for solutions.
- Reporting: Prepare and present regular reports on operational performance and customer operations metrics to show SLA improvements and action plans.
- Collaboration: Collaborate with crossfunctional teams to align Commercial Sales business goals to defined outcomes ensuring a simplified user experience. Assess impact scope resourcing and timelines for effective roadmap planning. Support the adoption of new capabilities and solutions by collaborating with Sales Enablement team ensuring simple user experience and accurate documentation. Must be able to transition with scale to support teams.
MINIMUM QUALIFICIATIONS:
- Bachelors degree in business administration Marketing or related field.
- Minimum 35 years of experience in customer service or operations management.
- Proficiency in CRM system management (e.g. Salesforce preferred HubSpot etc. and Master Data Management (MDM) tools.
- Strong leadership communication analytical and critical thinking skills.
- Detailoriented proactive and able to work in a fastpaced environment.
- Knowledge of data privacy regulations (e.g. GDPR).
- This hybrid role is based out of Milwaukee Wisconsin.
Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.
#LIHYBRID
Benefits
- Medical Dental Vision and Prescription Drug Coverage
- Spending accounts (HSA Health Care FSA and Dependent Care FSA)
- Paid Time Off and Holidays
- 401k Retirement Plan with Matching Employer Contributions
- Life and Accidental Death & Dismemberment (AD&D) Insurance
- Paid Leaves
- Tuition Assistance
About Regal Rexnord
Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30000 associates around the world who help create a better tomorrow by providing sustainable solutions that power transmit and control motion. The Companys electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Companys automation offering comprised of controls actuators drives and precision motors controls motion in applications ranging from factory automation to precision control in surgical tools.
The Companys end markets benefit from meaningful secular demand tailwinds and include factory automation food & beverage aerospace medical data center warehouse alternative energy residential and commercial buildings general industrial construction metals and mining and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions Power Efficiency Solutions and Automation & Motion Control. Regal Rexnord has offices and manufacturing sales and service facilities worldwide. For more information including a copy of our Sustainability Report visit .
Equal Employment Opportunity Statement
Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex/gender sexual orientation gender identity pregnancy age ancestry national origin genetic information marital status citizenship status (unless required by the applicable law or government contract) disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds perspectives and skills. If youd like to view a copy of the companys affirmative action plan for protected veterans/individuals with disabilities or policy statement please email you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please email
Required Experience:
Manager
Employment Type
Full-Time
