Analyst - Renewals
Analyst - Renewals
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Job Description
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps Flexera provides awardwinning dataoriented SaaS solutions for technology value optimization (TVO) enabling IT finance procurement and cloud teams to gain deep insights into cost optimization compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer supplier and industry data powered by our Technology Intelligence Platform that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environmentsfrom onpremises to SaaS to containers to cloud.
Were transforming the software industry. Were Flexera. Withmore than 50000 customersacross the world were achievingthat goal.Butwe knowwe cant do any of that without our team.Ready to help us reimagine the industry during a time of substantial growth and ambitious plans Come and see whywere consistently recognized by Gartner Forrester and IDCas a category leader in the marketplace.Learn more at
Roles & Responsibilities:
- The Renewal Operations Analyst will be responsible for managing the renewal process from quote to obtaining the purchase order. This involves:
- Engaging with customers using phone email or other media on their upcoming renewals
- Delicately but professionally working through customer objections to secure ontime renewals
- Responding to customer emails and requests within one business day of receipt
- Logging all customer interactions in
- Once fully trained expect to work with approximately 150 renewals per quarter
- Have a highlevel understanding of Flexera products and be able to clearly communicate our various support plans
- Adhere to and follow all service level expectations
- May be asked to work EMEA or North America hours
- Requirements:
- 2 years of experience preferably in Operations Order Processing or Renewals
- Excellent written and verbal communication skills.
- Language skills: English.
- Prior experience using Salesforce or another CRM solution.
- Bachelors degree from an accredited college or university or relevant experience.
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by local/national laws policies and/or regulations.
Flexera understands the value that results from employing a diverse equitable and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI(Diversity Equity and Inclusion)council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
We encourage candidates requiring accommodations to please let us know by emailing.
Required Experience:
IC
Employment Type
Full-Time
